Alicya Bradley
Hilliard,OH
Summary
Remarkable front desk associate with experience in data entry and delivering superior level of customer service to guests. Proven to run front desk, keep customers satisfied and resolve any conflicts. Technically-savvy, friendly, punctual and always prepared for any challenge.
Overview
4
4
years of professional experience
Work History
Front Desk Associate
Orthopedic One
Columbus, OH
10.2022 - Current
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Performed data entry tasks related to billing and collections procedures.
- Processed referrals for specialist care when requested by physicians or patients.
- Greeted and checked patients in and out for appointments and collected co-payments.
- Applied knowledge of medical terminology and insurance processes to support office administration productivity.
- Called patients to confirm scheduled appointments and obtain additional details.
- Took messages from patients and promptly relayed to appropriate staff.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Protected patients by observing strict HIPAA guidelines.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Cleaned medical equipment after each use following established procedures for sterilization or disinfection.
Specimen Accessioner
LabCorp
Dublin, OH
01.2020 - 06.2021
- Accurately accessioned specimens into laboratory information systems.
- Verified patient demographics and collected pertinent clinical data.
- Resolved problems related to specimen collection, labeling, tracking, and storage.
- Adhered to all safety protocols while handling biological samples.
- Ensured accurate entry of data into laboratory information systems.
Education
LMT Certification - Massage Therapy
Columbus School of Medical Massage
Dublin, OH04-2025
Hilliard Darby High School
Hilliard, OH05-2016
Skills
- Patient Charting
- Communicating With Clients
- Documentation And Recordkeeping
- Medical Terminology
- Workflow Optimization
- Office Administration
- Microsoft Office Expertise
- Medical Records Management
- Data Entry
- Customer Relations
Timeline
Front Desk Associate
Orthopedic One
10.2022 - Current
Specimen Accessioner
LabCorp
01.2020 - 06.2021
LMT Certification - Massage Therapy
Columbus School of Medical Massage
Hilliard Darby High School