Summary

Overview

Work History

Skills

Timeline

Alida D. Fitzgerald

Springtown,TX

Summary

Proficient in clerical, administrative and customer service duties. Passionate and motivated with a drive for excellence. 25 Years in secretarial and administrative support positions.

Professional with high standards and results-driven approach, prepared for role of Office Manager. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling, budgeting, and staff coordination. Known for effective communication, problem-solving, and organizational skills.

Overview

years of professional experience

Work History

Accounts Receivable /Office Manager

All American Towing & Recovery

Justin, TX

06.2021 - Current

Managed comprehensive invoicing operations, ensuring all customer invoices accurately reflected provided products or services.
Analyzed customer accounts and implemented solutions for overdue payments to enhance cash flow management.
Analyzed accounts receivable transactions to verify accurate posting and ensure comprehensive tracking of all payments in financial system.
Developed comprehensive accounts receivable reports, highlighting aging metrics and days sales outstanding (DSO), for management review and strategic planning.
Managed customer interactions to promote satisfaction and resolve payment-related concerns efficiently.
Completed bi-weekly payroll for 58 employees.

Shift Supervisor / Communications Training Coordinator

Wise County Sheriff's Office

Decatur, TX

07.2018 - 07.2024

Created structured training modules focused on improving team performance and operational efficiency.
Coordinated documentation and response procedures for public information act requests, enhancing public access to information.
Achieved accurate and timely NCIC/TCIC data entries. Improved data management practices, resulting in increased operational efficiency.
Achieved successful recruitment of qualified candidates through targeted outreach. Enhanced team capabilities by implementing effective training strategies.
Enhanced trainee development through targeted training initiatives. Cultivated a high-performing team that consistently met operational goals.
Developed and maintained structured records management protocols to enhance information retrieval and security.
Oversaw the processing and routing of emergency and non-emergency calls to optimize response efficiency.
Trained and mentored 40 new personnel hired to fulfill various roles.
Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring 25%.
Trained and mentored 40 new personnel hired to fulfill various roles.
Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring

Office Manager

North Texas Patrol Services

Keller, TX

03.2018 - 07.2018

Managed daily office operations, ensuring efficient workflow and communication among staff.
Developed office policies and procedures to enhance operational efficiency and compliance.
Oversaw scheduling and coordination of meetings, maintaining organized calendars for executives.
Trained new staff on administrative procedures, fostering a collaborative team environment.
Streamlined record-keeping processes, improving accessibility and accuracy of documentation.
Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Completed bi-weekly payroll for 75 employees.
Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.

Office Assistant

CKMC Enterprises

North Richland Hills, TX

05.2017 - 03.2018

Managed daily office operations, ensuring seamless workflow and communication among departments.
Assisted in scheduling appointments, coordinating meetings, and maintaining calendars for executives.
Handled incoming correspondence, prioritizing and distributing messages to appropriate team members.
Trained new staff on office procedures and software applications to ensure consistent performance standards.
Coordinated travel arrangements, optimizing itineraries to minimize costs while meeting business needs.
Supported preparation of reports and presentations, ensuring accuracy of information presented to stakeholders.
Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
Improved office supply inventory management, reducing unnecessary expenditures by regularly auditing and ordering supplies.
Enhanced document management efficiency, digitizing paper records and establishing easy-to-navigate filing system.
Supported financial operations, processing invoices and payments, contributing to timely and accurate financial reporting.
Reviewed files, records and other documents to obtain information to respond to requests.

Uniform Manager

Spartan Tactical Gear

Fort Worth, TX

05.2014 - 05.2017

Achieved significant sales increases through targeted customer outreach and relationship building. Drove team performance by implementing best practices in customer service and sales techniques.
Analyzed project requirements and prepared accurate bids to enhance client acquisition efforts.
Managed payroll operations to maintain compliance with regulations and support workforce satisfaction.
Executed bookkeeping duties, including ledger maintenance and reconciliation of accounts.
Coordinated vendor relationships and negotiated contracts to secure favorable purchasing terms.
Achieved significant improvements in inventory accuracy through effective management practices. Enhanced operational efficiency by refining inventory tracking systems. Contributed to cost savings by reducing waste and improving stock turnover rates.

Lead Records Clerk

Haltom City Police Department

Haltom City, TX

05.2012 - 05.2014

Maintained accurate records of case files and evidence documentation.
Processed requests for information in compliance with legal standards.
Coordinated with law enforcement personnel to ensure timely data retrieval.
Implemented filing system improvements to enhance record accessibility.
Maintained accuracy of records by verifying accuracy of data in records.
Destroyed records in line with retention schedules to protect confidential information and comply with regulations.
Safeguarded sensitive information by enforcing strict security protocols and monitoring access to critical files.
Assisted in audits preparation, ensuring all required documentation was easily accessible and up to date.
Provided training to new records clerks to improve knowledge and skills.
Followed confidentially regulations to maintain privacy.
Expedited response times for customer inquiries by maintaining well-organized files and utilizing advanced search techniques when locating necessary information.

Administrative Secretary

Fort Worth Police Department