ALIDA ESPREE
Port Neches,TX
Summary
A scientific professional with extensive experience in laboratory environments. Known for delivering accurate experimental results and maintaining stringent quality controls. Highly collaborative team player with keen focus on meeting and exceeding objectives, adaptable to changing laboratory conditions. Proficient in data analysis and laboratory safety protocols.
Experienced with conducting detailed experiments and maintaining laboratory equipment. Utilizes strong analytical skills to ensure precision and accuracy in results. Knowledge of laboratory safety standards and procedures, ensuring safe and efficient working environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Ramp Agent
Envoy Air Inc.
Beaumont, TX
08.2025 - Current
- Coordinated aircraft ground handling operations to ensure timely departures and arrivals.
- Loaded and unloaded baggage, cargo, and mail with precision and care.
- Conducted safety checks on ramp equipment to maintain operational efficiency.
- Collaborated with flight crews to streamline boarding processes for passengers.
- Monitored weather conditions to adjust operations accordingly for safety compliance.
- Implemented process improvements that enhanced overall ramp service efficiency.
Lab Technician
Veolia North America
Port Arthur, TX
01.2024 - 08.2025
- Conduct essential wastewater tests, ensuring regulatory compliance and environmental safety.
- Maintain and calibrate lab equipment for accurate, reliable data collection.
- Log and calculate lab data, aiding in precise state and federal reporting.
- Prepare necessary solutions and address sampling queries from operators.
- Support data entry and perform on-site analyses to uphold operational efficiency.
- Meticulously maintains test records for state and federal reports. Performs on-site analysis, contributing to data-driven decision-making in wastewater treatment processes.
VOA Lab Technician
Earth Analytical Sciences
Beaumont, TX
08.2023 - 10.2024
- Analyzed samples, maintained equipment, ensured precise results.
- Enhanced sample processing speed, improved data accuracy.
- Managed lab supplies, streamlined inventory processes.
- Managed inventory of reagents and standards, implementing efficient tracking systems to optimize supply chain and minimize waste in laboratory operations.
Lab Technician
Kelly Services
Beaumont, TX
05.2023 - 08.2024
- Conducted lab tests to ensure material quality, boosting process reliability.
- Enhanced efficiency with precise chemical analysis, aiding product development.
- Collaborated on solving lab challenges, achieving consistent, reliable results.
- Meticulously performed compositional analysis on solid, liquid, and gaseous samples, ensuring precise results for quality assurance and process optimization.
Customer Service Representative
UnitedHealth Group
Beaumont, TX
01.2022 - 01.2024
- Handle client calls, update policy info, enhance satisfaction.
- Communicate changes, assist clients, improve retention.
- Resolve inquiries, ensure timely responses, manage correspondence.
- Deliver policy updates, maintain service standards, manage inquiries.
- Analyze feedback, propose solutions, streamline communication.
- Partnered with cross-functional teams to enhance policy communication strategies, resulting in clearer information dissemination to clients.
Raw Materials Associate
Helena Laboratories
Beaumont, TX
09.2021 - 01.2022
- Managed product flow, documented materials, ensured timely shipments, enhanced supply chain efficiency.
- Meticulously managed production and distribution processes, ensuring accurate documentation of materials and efficient preparation of finished products for shipment.
- Streamlined supply chain operations, optimizing inventory management and reducing waste, resulting in improved product delivery timelines.
Corrections Officer III
Texas Department of Criminal Justice, Ellis Unit
Huntsville, TX
01.2020 - 08.2020
- Supervised offender activities, ensuring compliance and safety.
- Conducted regular inspections to maintain secure environment.
- Implemented strategies to improve offender behavior and rehabilitation.
- Resolved conflicts and provided constructive feedback to offenders.
- Monitored performance metrics to assess rehabilitation progress.
- Enforced security protocols and conducted regular patrols, ensuring inmate compliance and maintaining a safe environment for staff and offenders.
Patient Access Representative
Kelly Services
Beaumont, TX
03.2019 - 01.2020
- Assisted patients with form completion and consent collection efficiently.
- Updated daily reports to improve data accuracy.
- Collected payments, ensuring accurate financial records.
- Registered emergency room patients with precision.
- Facilitated patient referrals for comprehensive care.
- Managed patient registration, ensuring accurate data collection and form completion. Facilitated smooth patient flow in emergency and outpatient settings.
- Streamlined registration processes, reducing wait times and improving patient satisfaction. Consistently met or exceeded collection targets for co-payments.
Transitional Registered Behavioral Technician
The Shape of Behavior/Blue Sprig
Beaumont, TX
02.2016 - 03.2019
- Provided ABA therapy for individuals with special needs, ensuring precise data collection.
- Supported Clinical Supervisor in implementing effective ABA treatment programs.
- Maintained confidentiality while collaborating with families and colleagues.
- Facilitated therapy in diverse settings, achieving measurable improvements in behavior.
- Enhanced communication within teams, contributing to successful therapy outcomes.
- Delivered ABA therapy for individuals with special needs across diverse settings, fostering growth and independence through tailored treatment programs.
Customer Service Sales Representative
Alorica
Beaumont, TX
02.2015 - 02.2016
- Resolved customer issues, enhancing satisfaction and retention.
- Increased sales through effective communication and product knowledge.
- Processed service orders efficiently, improving operational workflow.
- Provided accurate product information, boosting customer trust.
- Generated additional revenue by identifying sales opportunities.
- Managed customer inquiries, resolved complex issues, and upsold products, driving revenue growth and enhancing customer satisfaction.
Education
Nursing - undefined
Lamar State College of Nursing
Port Arthur, TX01.2016
Biology - undefined
Lamar University
Beaumont, TX09.2015
Skills
- Customer Service, Sales, Marketing, Microsoft Office, Behavioral Assessment, Therapy, Counseling, Time Management
- Applied Behavior Analysis, Autism, Behavioral Therapy, Security, Special Education, Medical Terminology, Cognitive Behavioral Therapy, Laboratory, Quality Control, Front Desk, Medical Billing, Blood Sampling, Medical Records
Certification
- Registered Behavior Technician
- CPR Certification
LANGUAGES
English (Native).
Timeline
Customer Service Ramp Agent
Envoy Air Inc.
08.2025 - Current
Lab Technician
Veolia North America
01.2024 - 08.2025
VOA Lab Technician
Earth Analytical Sciences
08.2023 - 10.2024
Lab Technician
Kelly Services
05.2023 - 08.2024
Customer Service Representative
UnitedHealth Group
01.2022 - 01.2024
Raw Materials Associate
Helena Laboratories
09.2021 - 01.2022
Corrections Officer III
Texas Department of Criminal Justice, Ellis Unit
01.2020 - 08.2020
Patient Access Representative
Kelly Services
03.2019 - 01.2020
Transitional Registered Behavioral Technician
The Shape of Behavior/Blue Sprig
02.2016 - 03.2019
Customer Service Sales Representative
Alorica
02.2015 - 02.2016
Nursing - undefined
Lamar State College of Nursing
Biology - undefined
Lamar University