Alida Pelletier

• Greeted visitors, offering assistance and information to enhance their experience.
• Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
• Maintained organized reception area, ensuring availability of supplies and informational materials for visitors.
• Supported team members with administrative tasks and office procedures.
• Processed payments and updated accounts to reflect balance changes.
• Assisted in preparing regularly scheduled reports by collecting and analyzing relevant information.

• Answered and directed incoming calls, scheduled appointments, and coordinated job estimates with customers
• Organized and maintained up-to-date customer files and records for efficient access and reference
• Processed customer payments and ensured accurate financial tracking
• Managed inventory and ordered supplies, ensuring readiness for ongoing home improvement projects
• Oversaw and updated company online presence across Facebook, Instagram, and website to enhance brand visibility
• Executed digital advertising campaigns and maintained the job calendar to optimize workflow and client engagement

Advertising & Sales Coordination

• Led team of 2–5 employees in fast-paced advertising department, ensuring efficient workflow and collaboration
• Conducted inside sales of special advertising sections, increasing revenue through upselling and repeat business
• Processed incoming calls for ad placement, delivering customer service for ad entry and inquiries to enhance client satisfaction
• Processed and input legal notices and managed ad billing, including collecting payments

Acted as liaison between customers and graphic arts department to ensure timely and accurate ad production

• Coordinated daily layout and pagination of newspaper and special advertising sections, ensuring timely and accurate publication
• Led team during software conversion project, including training and process adaptation
• Facilitated project communication

Real Estate Sales

• Managed outside sales of real estate listings, building strong client relationships and meeting sales targets

Led testing, training, and rollout of new property management software, ensuring seamless adoption and data integrity to enhance operational efficiency.

Computer Support & Training Specialist

• Trained employees on various software programs and applications to ensure efficient use and adoption.
• Developed training materials and conducted one-on-one and group sessions.
• Provided first-line technical support for incoming calls from multiple properties, resolving hardware, software, and connectivity issues.
• Participated in due diligence processes and facilitated smooth IT transitions during property takeovers.

Assistant Property Manager

• Assisted in managing day-to-day operations of residential property, including leasing, resident relations, and maintenance coordination.
• Supported property manager with budgeting, reporting, and vendor management.

Leasing Consultant

• Provided prospective tenants with information about properties and leasing terms.
• Conducted property tours and managed lease documentation.
• Maintained occupancy goals through exceptional customer service and follow-ups.