Alice Lowe
Lumberton
Summary
Experienced dispatcher with a strong work ethic and reliability, honed over 2 years of call taking experience and 6 years in customer service. Committed to providing a positive and memorable experience to every customer or client. Skilled in customer service, multitasking, and time management. Approach job with utmost seriousness and understand the responsibility of assisting others.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Dispatcher
Acadian Ambulance
03.2023 - 01.2025
- Scheduled loads according to priority and available equipment
- Monitor dispatch board and adjust call priorities regularly based on caller needs
- Utilized various software systems to facilitate movement, planning, and scheduling
- Supervised driver dispatching, route planning, and vehicle tracking for the crew
- Identified locations and needs of callers to accurately send assistance
- Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts
Customer Service Representative
Alight Solutions
03.2022 - 03.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Handled incoming calls and emails to provide frontline customer support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Answered inbound calls, chats, and emails to facilitate customer service
- Developed strong customer relationships to encourage repeat business
- Set up and activated customer accounts
- Escalated customer concerns, issues, and requirements to supervisors for immediate rectification
- Uphold quality control policies and procedures to increase customer satisfaction
- Used proven techniques to deescalate angry customers during phone interactions
Team Lead
Sonic Drive-in
08.2017 - 01.2021
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Education
High School Diploma -
Evadale High School
Evadale, Tx05.2019
Skills
- Processing orders
- Service planning
- Delegating work
- Improving operations
- Work crew dispatch
- Service requests
- Customer file maintenance
- Route planning and adjustment
- Verbal and written communication
- Critical thinker
- Data entry
Certification
EMD Certification
BLS Certification
Timeline
Dispatcher
Acadian Ambulance
03.2023 - 01.2025
Customer Service Representative
Alight Solutions
03.2022 - 03.2023
Team Lead
Sonic Drive-in
08.2017 - 01.2021
High School Diploma -
Evadale High School
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