Aliena Torres
Smart City Locating
Arvada,CO
13
years of professional experience
Results driven sales and property management professional with experience in apartment locating, team leadership, residential property management, and high-volume customer service. Skilled at building strong client relationships, identifying client/team needs, guiding clients through the leasing process, and delivering solutions that drive results. Proven leadership experience as a Team Lead, with a strong ability to coach and support team members, improve processes, and foster a collaborative environment. Brings a versatile background in property management and hospitality operations, with a reputation for being personable, organized, proactive, and highly motivated to exceed both client and business goals.
Work History
Apartment Locator
2 Years 3 Months- Developed customized property search plans based on client preferences and budget constraints.
- Provided expert guidance on local neighborhoods, amenities, and housing trends to enhance client satisfaction.
- Managed high volumes of inquiries effectively, prioritizing tasks based on urgency and importance to maintain efficiency in daily operations.
- Led team initiatives to enhance skill development and cultivate a collaborative environment.
Assistant Property manager
1 Year 3 Months- Coordinated and executed successful leasing activities, including property showings, applicant screenings, and lease negotiations resulting in leasing all available units across multiple new properties.
- Administered rent collection processes, maintained accurate financial records, and assisted in the preparation of budgets and financial reports.
- Fostered positive tenant relations by addressing inquiries, concerns, and disputes in a timely and professional manner, contributing to overall tenant satisfaction and retention.
Manager
6 Years 6 Months- Maximized performance by monitoring daily activities and mentoring team members.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Developed and implemented operational strategies to enhance efficiency and streamline workflows.
- Trained and mentored new staff on company policies, procedures, and best practices.
- Analyzed sales trends to inform staffing decisions and optimize labor costs effectively.
- Facilitated regular team meetings to communicate goals, address challenges, and celebrate successes.
Personal Business
2 Years 4 Months- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Facilitated relationships with children and parents by developing caring and structured home environments.
Education
High School Diploma
Timeline
Apartment Locator
Smart City Locating
05.2024 - CurrentRead More
Assistant Property manager
Infinity Properties
10.2022 - 01.2024Read More
Manager
Dutch Bros Coffee
12.2015 - 06.2022Read More
Personal Business
Family Nanny
08.2013 - 12.2015Read More
Paradise High School
High School Diploma
Read More