Aliina Pascuzzi
Madeira Beach,FL
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service. Skilled in anticipating customer needs, addressing complaints, and resolving issues in a timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
4
4
years of professional experience
Work History
Server
The Reef Bar And Grill
12.2022 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Hostess
Caddy’s
09.2022 - 12.2022
- Provide enthusiastic customer service
- Greeting guests and escorting them to tables
- Maintaining cleanliness of the facility
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Responsible for selling merchandise
- Operating cash register
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Supervisor
Goldfish Swim School
08.2020 - 09.2022
- Determines progress of swimmers
- Contributed to successful management of water recreation areas by keeping facility clean and well-maintained
- Trained new and current employees
- Communicated clearly and positively with parents to ensure expectations were met and exceeded.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Directed and oversaw maintenance records and incident reports.
- Tested and maintained water quality with periodic sampling.
- Managed over 250 swimmers per shift
Front Desk Associate
Goldfish Swim School
10.2021 - 09.2022
- Book new families into swim lessons
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Receive and process payments
- Worked with Sales Force to bring in new customers
- Organize paperwork
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Answered guest questions and referred to local points of interest.
Swim Instructor, Lifeguard
Goldfish Swim School
07.2019 - 09.2022
- Provide customer service to swimmers, family members, and facility visitors
- Monitor students in water to prevent accidents and maintain safety
- Developed and implemented lesson plans based on individual student needs.
- Taught daily swim instruction to students varying in ages and skill levels.
- Mentored and trained new swim instructors on best practices.
- Provided emergency first aid and CPR as needed.
Education
High School Diploma -
Wakefield High School
Raleigh, NC06.2022
Skills
- Maintain Safety
- First Aid and CPR
- Multitasking
- Responsible
- Communicative
- Quick learner
- Punctual
- Enthusiastic
- Take directives
- High-Volume Dining
- Alcohol Service
- Menu knowledge
- Training and Mentoring
- Team collaboration
Timeline
Server
The Reef Bar And Grill
12.2022 - Current
Hostess
Caddy’s
09.2022 - 12.2022
Front Desk Associate
Goldfish Swim School
10.2021 - 09.2022
Supervisor
Goldfish Swim School
08.2020 - 09.2022
Swim Instructor, Lifeguard
Goldfish Swim School
07.2019 - 09.2022
High School Diploma -
Wakefield High School
Similar Profiles
Grace WisuriGrace Wisuri
Hostess/Bartender at Captain Charlies Reef GrillHostess/Bartender at Captain Charlies Reef Grill
Jani PerezJani Perez
Restaurant Hostess at Seminole Reef GrillRestaurant Hostess at Seminole Reef Grill
Tristan SummersTristan Summers
Restaurant Busser at Seminole Reef GrillRestaurant Busser at Seminole Reef Grill