Summary
Overview
Work History
Education
Skills
Timeline
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Ali J Seidle

Macon,GA

Summary

With a proven track record at the United States Postal Service, I excel in staff management and training, significantly enhancing team productivity and customer satisfaction. My leadership fosters a culture of excellence and motivation, leading to a more skilled workforce and operational efficiencies. Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards. Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals. Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success. Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.

Overview

31
31
years of professional experience

Work History

Supervisor Customer Service

United States Postal Service, USPS
Bonaire, GA
08.2023 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.

Supervisor Customer Service

United States Postal Service, USPS
Philadelphia, PA
08.2020 - 08.2023
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
  • Implemented cost-saving measures, significantly reducing operational expenses.
  • Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
  • Boosted team morale and performance, organizing regular training sessions and motivational meetings.
  • Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.

Master Facilitator

United States Postal Service, USPS
Philadelphia, PA
09.2015 - 10.2020
  • Built rapport with diverse groups of stakeholders by demonstrating empathy, active listening skills, and cultural competence during facilitated sessions.
  • Fostered an inclusive learning environment by addressing diverse needs and adapting facilitation techniques as needed.
  • Delivered high-quality training sessions, ensuring participants developed a thorough understanding of the subject matter.
  • Increased participant engagement by incorporating interactive activities and group discussions into sessions.
  • Promoted continuous learning within the organization by sharing best practices and lessons learned from various facilitation experiences.
  • Contributed to improved team performance by facilitating workshops on communication, collaboration, and problem-solving techniques.
  • Enhanced program effectiveness by collaborating with colleagues to review and revise curriculum content regularly.

Lead Sales and Services Associate

United States Postal Service, USPS
Philadelphia, PA
03.2020 - 08.2020
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
  • Increased customer satisfaction with thorough product demonstrations and personalized advice.

Customer Retention Agent

United States Postal Service, USPS
Philadelphia, PA
04.2017 - 05.2018
  • Developed comprehensive knowledge of company products and services to effectively address customer inquiries.
  • Contributed to a positive work environment by actively participating in team meetings and consistently supporting colleagues when needed.
  • Streamlined resolution processes for increased efficiency in handling customer complaints and issues.
  • Reduced cancellations through empathetic listening, understanding client needs, and offering tailored support.
  • Utilized effective conflict resolution skills to diffuse tense situations, maintaining positive client relationships.

Sales and Service Associate

United States Postal Service, USPS
Philadelphia, PA
09.2014 - 04.2017
  • Handled high-volume calls, effectively addressing customer needs while maintaining professionalism.
  • Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
  • Collaborated with team members to streamline processes and improve overall service efficiency.
  • Assisted customers with inquiries, resolving issues promptly for improved customer retention.
  • Enhanced customer satisfaction by providing timely and efficient assistance in various service tasks.
  • Provided accurate answers and solutions to customer concerns, inquiries and complaints.
  • Maintained accurate records of customer interactions, ensuring consistency in service delivery.
  • Provided comprehensive training to new associates, improving their skillset and productivity levels quickly.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Balanced multiple priorities effectively while maintaining a keen focus on delivering exceptional customer experiences consistently.
  • Unloaded, loaded, and stocked merchandise.

Letter Carrier

United States Postal Service, USPS
Philadelphia, PA
02.1994 - 08.2013
  • Managed time effectively to complete all scheduled deliveries within expected time frames, ensuring consistent service levels for customers.
  • Supported colleagues during peak periods or absences by covering additional routes or assisting with sorting duties as necessary.
  • Enhanced customer satisfaction through timely delivery of parcels, letters, and packages to residential and commercial addresses.
  • Improved mail delivery efficiency by accurately sorting and organizing mail according to designated routes.
  • Strengthened community ties through consistent, friendly interactions with customers along assigned routes, fostering trust and positive relationships between the postal service and its patrons.
  • Handled sensitive materials such as certified mail, registered packages, and express deliveries with utmost care and attention to detail.
  • Promoted a positive image of the postal service by providing courteous and professional interactions with customers during daily deliveries.
  • Provided prompt mail delivery to businesses and residences on specified route.

Education

Master of Science - Criminal Justice

Saint Joseph's University
Philadelphia, PA

Bachelor of Science - Criminal Justice

Chestnut Hill College
Philadelphia
05-2013

Associate of Science - Accounting/Paralegal Studies

The PJA School
Upper Darby, PA
05-2006

Skills

  • Training and mentoring
  • Goal-Oriented
  • Staff Management
  • Employee Motivation

Timeline

Supervisor Customer Service

United States Postal Service, USPS
08.2023 - Current

Supervisor Customer Service

United States Postal Service, USPS
08.2020 - 08.2023

Lead Sales and Services Associate

United States Postal Service, USPS
03.2020 - 08.2020

Customer Retention Agent

United States Postal Service, USPS
04.2017 - 05.2018

Master Facilitator

United States Postal Service, USPS
09.2015 - 10.2020

Sales and Service Associate

United States Postal Service, USPS
09.2014 - 04.2017

Letter Carrier

United States Postal Service, USPS
02.1994 - 08.2013

Master of Science - Criminal Justice

Saint Joseph's University

Bachelor of Science - Criminal Justice

Chestnut Hill College

Associate of Science - Accounting/Paralegal Studies

The PJA School
Ali J Seidle