Alijah Florence
Fresno,TX
Summary
Proven track record in enhancing customer loyalty and boosting sales at JCPenney through exceptional customer service and problem-solving abilities. Skilled in Microsoft Excel and active listening, adept at resolving high-stress situations and fostering positive service experiences. Demonstrated success in collaborative environments, significantly contributing to team and company goals.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Rambo Logistics
02.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Participated in training programs to enhance product knowledge and customer service skills.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Salesperson
JCPenney Shoe Department
06.2022 - 02.2023
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Met existing customers to review current services and expand sales opportunities.
Education
High School Diploma -
HighTower High School
3333 Hurricane Ln, Missouri City, TX 7745905.2024
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Money handling abilities
- Microsoft Excel
- Payment Processing
- Microsoft Outlook
- Scheduling
- Product Knowledge
Timeline
Customer Service Representative
Rambo Logistics
02.2023 - Current
Salesperson
JCPenney Shoe Department
06.2022 - 02.2023
High School Diploma -
HighTower High School
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