Alijah Kapaona
Sinking Spring,Pennsylvania
Summary
Dynamic sales professional with a proven track record of driving revenue growth and fostering strong customer relationships. Expertise in coordinating sales activities, managing client accounts, and empowering sales teams to consistently achieve and exceed targets. Recognized for exceptional teamwork, adaptability, and delivering results in fast-paced environments. Proficient in CRM software, sales reporting, and innovative problem-solving strategies that enhance overall performance.
Overview
6
6
years of professional experience
Work History
Sales Coordinator
Penske
Morgantown, PA
05.2024 - Current
- Achieved or surpassed monthly sales goals set by leadership for example first year did 1.8 million in sales and received invite to victory lane annual sales awards ceremony
- Developed and maintained strong relationships with clients to enhance customer satisfaction and retention.
- Analyzed sales reports to identify trends, optimize strategies, and support decision-making.
- Collaborated with cross-functional teams to align sales goals with marketing initiatives and sales tactics
- Worked with businesses and consumer clients to lease and sell the most amount of trucks at the highest rate possible while providing excellent service
- Participated and hosted sales trainings to further boost confidence and share ways to overcome objections and sharpen sales tactics
PRE-ARRIVAL SPECIALIST
Tower Health
Wyomissing, PA
08.2022 - 04.2024
- Worked on a close-knit team of 9 people.
- Made outbound and answered inbound calls from patients, insurance companies and other departments of Tower Health.
- Utilized customer service and organizational skills to ensure smooth arrival and transition for patients.
- Handled pre-registration and preparation for procedures using the epic software.
- Utilized software to verify insurance, input date and relay out of pocket amounts to patients and attempt to collect money before appointment date.
- Contacted over 70 patients a day via phone calls.
- Generated on average $12,237.54 per month collecting future payments towards bills during pre-registration.
- Utilized strong problem-solving skills to resolve patient issues in a timely manner.
- Kept track of POS collections utilizing Excel spreadsheets.
MACHINE OPERATOR/CUSTOMER SERVICE SALES REP
FM Brown
Reading, PA
06.2020 - 07.2022
- Operated a variety of machines, including CNC and manual lathes, mills, and press brakes.
- Performed daily preventative maintenance and troubleshooting on machines.
- Ensured machines were running at peak efficiency and met production requirements.
- Prospected for leads and closed on sales to increase clients and revenue for the business.
- Ensured compliance with safety regulations and company policies.
Education
High School Diploma -
Wilson High School
Sinking Spring, PA05.2020
Skills
- Proficient in all Microsoft applications
- Sales expertise
- Effective Communicator
- Goals and performance based
- Excellent in both independent and teamwork
- Exceptional customer service
- Leadership traits
- Coachable
- Problem solver
- Client retention
Timeline
Sales Coordinator
Penske
05.2024 - Current
PRE-ARRIVAL SPECIALIST
Tower Health
08.2022 - 04.2024
MACHINE OPERATOR/CUSTOMER SERVICE SALES REP
FM Brown
06.2020 - 07.2022
High School Diploma -
Wilson High School