ALIK VOLFLENOK
Summary
As a results-driven Post-Sales Specialist, I excel at simplifying complex digital environments and transforming them into clear, actionable growth strategies. With a deep understanding of the SaaS customer lifecycle, I deliver tailored solutions that drive retention, adoption, and expansion. My expertise spans developing and executing scalable business plans, optimizing renewal processes, and building trusted relationships that translate into long-term customer success and measurable revenue impact. Known for turning complexity into clarity, I help organizations strengthen customer relationships, increase net revenue retention, and deliver exceptional value at scale.
Overview
14
14
years of professional experience
Work History
Senior Renewals Specialist (Team Lead)
Github
01.2022 - Current
- Pioneered the Renewals Specialist role as the second-ever hire, helping define processes and set the foundation for the team’s success as the organization grew.
- Delivered and averaged 108% NRR and 100% on time renewal rate on thousands on renewal opportunities.
- Leveraged data-driven forecasting to identify churn risks early, develop targeted retention strategies, and capture upsell opportunities, contributing nearly $7M in incremental revenue annually.
- Mentored and coached new Renewal Specialists on forecasting accuracy, negotiation strategy, and digital customer engagement – contributing to a 15% increase in team GRR.
- Owned the full renewal lifecycle for 140+ accounts per quarter, leading forecasting, quoting, negotiation, and contract execution while maintaining 100% renewal timeliness.
- Applied data-driven insights to predict churn, implement proactive retention plays, and develop digital engagement models to drive at-scale customer touchpoints, improving retention rates.
- Consistently processed 160+ renewals per quarter while driving upsell opportunities, generating an 9-15% upsell rate, equating to nearly $11M in additional revenue.
Director, Customer Success
Devtorium
01.2017 - 01.2022
- Responsible for pre and post-sales and implementation journey, focusing on helping customers achieve their business outcomes.
- Serve as a trusted advisor to our customers executives and key stakeholders by providing consultative recommendations.
- Liaison with internal and external cross-functional teams; working with off shore resources to resolve issues.
- Identify and build great customer success practices that will scale across a growing team.
- Conduct proof of concept presentations and business justifications in a pre-sales capacity.
- Oversee the adoption, optimization, and integration of products within customers’ business and technical infrastructures.
- Maintain a deep understanding of company product suite.
Account Manager
CorevalueServices (Now Avenga)
01.2014 - 01.2017
- Deliver cutting edge, scalable and agile solutions to propel client vision and goals.
- Conduct frequent meetings, stand ups, and case reviews to address issues.
- Responsible for mapping out the Customer Journey and objectives throughout the relationship and tracking progress. Monitor customer health metrics to proactively identify and communicate risks. Work cross functionally to develop risk mitigation strategies. Create and present renewal proposal(s) and options to customers. Maintains high touch and trusted advisor status with the customer while establishing trust. Leverage business from new & established relationships.
- Provide escalation management on critical cases by working closely with customer success, integration engineering, and development to provide regular status updates to the customer.
Relationship Manager
Preferred Merchant Services
01.2013 - 01.2015
- Create uniquely tailored platforms and services for merchants to accept credit card payments.
- Present and demonstrate various point of sales systems from partners to match client needs.
- Facilitate renewals from existing customers. Maintain outstanding communication and partnership with client portfolio.
- Address all customer questions and concerns timely and diligently.
Litigation Paralegal
Cohen & Jaffee
01.2012 - 01.2013
- Manage complex cases involving voluminous document production and case management issues.
- Collection, production, and management of e-discovery.
- Responsible for contract execution and documentation requests.
Education
Bachelor of Science - Criminal Justice
CUNY- John Jay College
06-2008
Skills
- Salesforce
- Outreach
- PowerBI
- Gong
- Microsoft Office: Excel, Word, Access, Outlook, PowerPoint
- Workday, Google Suite
- Aviso
- Insightly
- LinkedIn Navigator
- Hubspot
LANGUAGES
English (Native)
Russian
Timeline
Senior Renewals Specialist (Team Lead)
Github
01.2022 - Current
Director, Customer Success
Devtorium
01.2017 - 01.2022
Account Manager
CorevalueServices (Now Avenga)
01.2014 - 01.2017
Relationship Manager
Preferred Merchant Services
01.2013 - 01.2015
Litigation Paralegal
Cohen & Jaffee
01.2012 - 01.2013
Bachelor of Science - Criminal Justice
CUNY- John Jay College