Alim McNeil
Philadelphia,PA
Summary
Achieved operational efficiency by effectively managing staff and coordinating business activities. Enhanced customer satisfaction through proactive communication and support. Promoted a high-performance culture by setting clear goals and tracking team achievements.
Overview
5
5
years of professional experience
Work History
General Manager
Wendys Resturaunt
Philadelphia, PA
06.2025 - Current
- Assisted in enhancing customer experiences to promote satisfaction. Supported sales initiatives to drive revenue growth. Collaborated with teams to address customer needs effectively.
- Oversaw cost management strategies to optimize budget allocation.
- Facilitated communication and oversight of production and preparation levels.
- Monitored waste levels by implementing established tracking procedures.
- Oversaw labor cost management aligned with projected sales during shifts.
- Facilitated crew development initiatives to uphold quality service cleanliness (Q.S.C.) standards.
- Directed crew organization and management to enhance operational efficiency.
- Executed shift plan implementation to optimize workforce efficiency.
- Assisted in managing customer interactions to enhance service quality. Supported crew performance monitoring to identify areas for improvement.
- Monitored service time and evaluated efficiency metrics to enhance operational performance.
- Maintained cleanliness standards in work areas. Assisted in organizing supplies and equipment. Supported team members in achieving a tidy environment.
- Facilitated crew training sessions focused on maintaining store cleanliness during shifts.
- Oversaw management and evaluation of store cleaning plan to ensure operational efficiency.
- Communicated status updates to unit manager to ensure alignment on project progress.
- Facilitated training sessions on new product offerings to enhance team knowledge.
- Executed crew orientation and training processes to enhance team readiness.
- Facilitated cross-training initiatives to enhance operational coverage across positions.
- Implemented targeted training programs to address and resolve food cost issues.
- Oversaw control systems to ensure operational efficiency and compliance.
- Ensured strict compliance with operational manual guidelines.
- Ensured compliance with safety regulations to maintain secure working conditions in store.
- Ensured adherence to company policies regarding cash control procedures.
- Facilitated prompt and accurate reporting of accidents to ensure compliance with safety regulations.
- Developed and implemented procedures for resolving operational issues identified by health department inspectors.
- Executed registration procedures for discounts and promotions to enhance customer engagement.
- Executed shift management strategies utilizing comprehensive checklists.
- Oversaw administrative operations to ensure efficient workflow and support organizational objectives.
- Ensured adherence to unit manager requirements through systematic compliance checks.
- Ensured compliance with preventative maintenance program standards.
- Documented and analyzed maintenance issues to ensure timely resolution.
- Assisted in organizing and executing projects to meet deadlines and objectives. Supported team members in achieving project goals through effective communication. Contributed to maintaining project documentation and tracking progress.
- Executed register procedures for processing discounts and promotions.
- Implemented training programs for new staff, enhancing team performance and service quality.
Assistant Manager
Wendy's restaurant/Brian Wenco LLC
06.2021 - 05.2024
- Promoting customer satisfaction to build sales.
- Managing costs through communication and monitoring of prep and production levels. Tracking waste levels using established procedures.
- Evaluating labor needs against projected sales during the shift to manage labor costs. Developing crew members to meet Q.S.C.
- (Quality, Service, Cleanliness) standards and procedures.
- Organizing and managing the crew for the shift using a shift plan.
- Monitoring product quality during the shift through customer interactions and crew performance management. Taking service times and determining efficiency. Cleanliness: Training the crew to maintain store cleanliness during the shift. Following, managing, and evaluating the store cleaning plan; reporting status to the unit manager. Training:
- Assisting in training crew in new products. Assisting in executing the
- Crew Orientation and Training process. Cross-training crew for efficient coverage of positions during shifts. Conducting specific training to resolve problems (e.g., food cost). Controls: Following procedures outlined in the Operational Manual. Maintaining safe working conditions in the store. Following company policy for cash control. Reporting accidents promptly and accurately. Following procedures for resolving operational problems indicated by Health
- Department inspectors. Knowing register procedures for discounts and promotions. Managing shifts effectively using checklists.
- Administrative: Performing administrative duties as required by the unit manager. Maintenance: Following guidelines of the Preventative
- Maintenance Program. Following procedures for reporting maintenance problems.
Education
HS diploma - undefined
LaSalle University College
04.2026
Skills
- Facilitated customer satisfaction through effective management of inquiries, merchandise replenishment, and transaction handling in high-volume retail environments
- Achieved improved team morale through targeted engagement initiatives Cultivated a collaborative environment that enhanced team dynamics Resolved conflicts effectively, contributing to a positive workplace culture
- Celebrated for contributions to team dynamics, cultivating a positive and cooperative work atmosphere
- Exhibited effective leadership qualities through decision-making and conflict resolution, enhancing team performance
- Spearheaded initiatives that showcased leadership qualities through strategic decision-making and innovative problem-solving
- Coached and supported team members in pursuit of common objectives, resulting in heightened team effectiveness
Timeline
General Manager
Wendys Resturaunt
06.2025 - Current
Assistant Manager
Wendy's restaurant/Brian Wenco LLC
06.2021 - 05.2024
HS diploma - undefined
LaSalle University College