Alina Bell DiFazio
Wilmington,NC
Summary
Organized and dependable professional with extensive experience coordinating data, managing priorities, and supporting cross-functional teams. Skilled in monitoring timelines and ensuring accurate, timely project deliverables. A proactive problem-solver who adapts to changing priorities while collaborating effectively with diverse teams to drive project success and continuous improvement.
Overview
13
13
years of professional experience
Work History
Front Desk Agent
Trailborn Surf and Sound
Wilmington, North Carolina
2026.06 - Current
- Provided exceptional customer service by warmly greeting guests upon arrival.
- Resolved guest complaints swiftly by actively listening and offering effective solutions.
- Streamlined front desk operations by coordinating efficient check-ins and check-outs.
- Maintained organized front desk area, ensuring cleanliness and readiness for guest check-ins.
- Assisted guests with inquiries and addressed concerns efficiently, contributing to positive guest experiences.
- Answered phone inquiries and responded to questions promptly, enhancing guest communication.
- Managed reservation systems to ensure accurate booking information for all guests.
Special Educator
New Hanover County Schools
Wilmington, NC
2025.07 - 2026.06
- Developed and implemented individualized education plans for students with diverse needs.
- Collaborated with parents, teachers, and administrators to establish and achieve IEP goals.
- Facilitated communication between parents and school staff, enhancing support for student progress.
- Advocated for students' rights, ensuring access to essential community resources.
- Created engaging lesson plans tailored to various learning styles.
- Incorporated technology into lessons to enhance educational outcomes.
- Participated in professional development focused on special education best practices.
Athletic Coordinator
YMCA
Wilmington, North Carolina
2023.08 - 2024.07
- Coordinated athletic programs to promote youth engagement and community involvement.
- Trained and supervised staff to ensure effective program delivery and participant safety.
- Managed schedules and logistics for sports events and activities across multiple locations.
- Facilitated communication between parents, coaches, and participants for seamless operations.
Head Soccer Coach
Alexandria Soccer Association
Alexandria, USA
2020.01 - 2023
- Employed leadership skills to implement innovative coaching strategies, enhancing team performance and facilitating individual athlete development.
- Conducted team meetings to analyze game tactics and assess player performance, driving strategic improvements.
- Facilitated collaboration among athletes, parents, and coaches through effective communication, fostering a supportive team environment.
- Fostered a positive team culture emphasizing sportsmanship and respect.
Special Educator
Fairfax County Public Schools
Fairfax, USA
2020.01 - 2023
- Interpreted psychometric tests to analyze profile data and developed individual education plans (IEP) tailored to students with special needs.
- Collaborate with school staff and parents to design, adjust, and apply IEPs for students with special needs.
- Led classroom activities and targeted learning sessions to support diverse learning needs and foster student growth.
- Facilitated small group experiences to provide targeted content that enhanced student engagement and learning outcomes.
- Supervised student lunch and recess activities to ensure safety and organization.
Manager
Starbucks
Alexandria, USA
2014.01 - 2020.01
- Managed, trained, and mentored employees to maximize team performance.
- Modernized operational procedures to increase efficiency and profitability.
- Promoted and implemented customer service best-practices to improve client satisfaction.
- Gained expertise in diverse business operations roles to enhance functional knowledge.
Manager
Curves
Falls Church, USA
2014.01 - 2020.01
- Supervised daily operations, enhancing customer service and maintaining product standards.
- Coordinated staff schedules, optimizing labor efficiency during peak hours to meet customer demand.
- Trained and mentored team members on service protocols and product knowledge, improving team competency.
- Managed inventory levels, ensuring product availability and minimizing waste.
- Monitored financial transactions to uphold cash handling procedures accurately.
- Assisted in the development of promotional campaigns to drive customer engagement.
Team Member
Giant Food
Lorton, USA
2014.01 - 2020.01
- Provided exceptional customer service to enhance shopping experience.
- Guided customers in product selection and addressed inquiries to enhance shopping experience.
- Processed customer transactions efficiently at cash register, ensuring accurate financial handling.
- Worked with team members to coordinate efforts towards achieving daily objectives.
- Stocked products and maintained inventory levels to support seamless store operations.
- Monitored product expiration dates and removed outdated items.
Education
BA - Sports Management
Bluefield College
Bluefield, VA2014-01
Skills
- Front desk operations
- Reservation management
- Guest service training
- Customer engagement
- Operational efficiency
- Performance metrics
- Performance analysis
- Reservation software
- Proficient in MS Word, Powerpoint and Excel program
- Multi-tasking and adaptability
- Critical thinking
- Attention to detail
- Communication Skills
Timeline
Front Desk Agent
Trailborn Surf and Sound
2026.06 - Current
Special Educator
New Hanover County Schools
2025.07 - 2026.06
Athletic Coordinator
YMCA
2023.08 - 2024.07
Head Soccer Coach
Alexandria Soccer Association
2020.01 - 2023
Special Educator
Fairfax County Public Schools
2020.01 - 2023
Manager
Starbucks
2014.01 - 2020.01
Manager
Curves
2014.01 - 2020.01
Team Member
Giant Food
2014.01 - 2020.01
BA - Sports Management
Bluefield College