Alina Castro

Shift Lead

STARBUCKS COFFEE COMPANY

09.2017 - 11.2021

Completed store opening and closing procedures and balanced tills.
Trained new employees and delegated daily tasks and responsibilities.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Trained and mentored new employees to maximize team performance.
Kept employees operating productively and working on task to meet business and customer needs.
Responded to and resolved customer questions and concerns.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Helped store management meet standards of service and quality in daily operations.
Maintained safe working environment by observing safety procedures, policies and regulations.
Enforced company policies and regulations with employees.
Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Resolved conflicts between employees to maintain positive and productive work environments.
Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Developed and implemented new processes and procedures to streamline operations.

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