Alina Khan
Lombard,IL
Summary
Dynamic professional with a proven track record at Nova Beauty, excelling in customer service and team leadership. Enhanced client satisfaction through strategic feedback analysis and effective conflict resolution. Recognized for maintaining an organized environment and motivating teams to achieve performance goals, ensuring a superior customer experience.
Overview
5
5
years of professional experience
Work History
Receptionist
Easy Home Solutions
06.2023 - 11.2025
- Exhibited high energy and professionalism when dealing with clients and staff.
- Coordinated communication between clients and staff to streamline inquiries and resolve issues.
- Maintained organized filing systems for client records, enhancing information retrieval efficiency.
- Assisted in training new reception team members on software systems and office protocols.
Salon Assistant
Nova Beauty
02.2021 - 05.2023
- Exhibited high energy and professionalism when dealing with clients and staff.
- Assisted stylists with client consultations and service preparations.
- Analyzed customer feedback to refine service strategies and improve satisfaction scores.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Education
High School Diploma -
Ronald Reagan
San Antonio, TXSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Team motivation
- Goal setting
- Conflict resolution
Accomplishments
- Assisted management with the training of five new staff members.
- Held first-point-of-contact for all internal and external communications with executive-level officers.
- Resolved product issue through consumer testing.
Timeline
Receptionist
Easy Home Solutions
06.2023 - 11.2025
Salon Assistant
Nova Beauty
02.2021 - 05.2023
High School Diploma -
Ronald Reagan