Alina Lira
San Antonio,TX
Summary
Dedicated host with strong customer service and conflict resolution skills. Known for anticipating guest needs and maintaining efficient dining room layouts. Committed to enhancing guest experiences and ensuring satisfaction.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Host
Darden Restaurants, Olive Garden
San Antonio, Texas
09.2024 - Current
- Greet guests upon arrival and provided them accurate wait times and menus.
- Monitored and manage accurate waiting list and strategize dining room layout to maximize efficiency of staff members arrangements.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Resolved conflicts between customers when necessary.
- Managed dining room layout to maximize efficiency of staff members.
- Managed incoming calls during busy shifts.
- Greeted guests upon arrival and provided them with menus.
- Provided excellent customer service by anticipating customer needs.
- Maintained cleanliness of lobby area at the end of each shifts.
- Assisted other departments when needed such as complimentary refills or delivering food orders.
- Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Education
High School Diploma -
Medina Valley High School
Castroville, TX05-2025
Skills
- Customer service
- Conflict resolution
- Team collaboration
- Guest relations
- Multitasking Abilities
- Analytical thinking
- Computer skills
- Flexible and adaptable
Certification
- Certified Nursing Assistant
- CPR Certification
- Food Handler Certification
References
References available upon request.
Timeline
Host
Darden Restaurants, Olive Garden
09.2024 - Current
High School Diploma -
Medina Valley High School