Alina Osorio
Medix Transportation
Santa Clarita,CA
14
years of professional experience
Detail-oriented bilingual customer service and administrative professional with over 10 years of experience in healthcare, behavioral health, government, transportation, and financial services. Expertise in customer relations, case coordination, dispatch operations, and office administration. Committed to delivering exceptional service and fostering positive relationships in fast-paced environments.
Work History
Lead Behavioral Health Technician
10 Months- Provide direct care and supervision for clients in a behavioral health treatment setting.
- Monitored client behavior and communicated significant observations to clinical team, aiding in treatment adjustments.
- Support implementation of individualized treatment plans.
- Respond appropriately to behavioral crises using de-escalation techniques.
- Assisted clients with daily activities, enhancing independence and supporting recovery goals.
- Maintain accurate documentation and client records.
- Maintain a safe, supportive, and therapeutic environment.
- Communicate effectively with clients, families, and multidisciplinary staff.
Dispatcher
1 Year 4 Months- Coordinated and dispatched drivers for non-emergency medical transportation (NEMT) appointments, ensuring timely service delivery.
- Monitor trip progress and ensure timely transportation services.
- Assisted patients and healthcare providers with scheduling and transportation inquiries to facilitate smooth appointment logistics.
- Provided customer service via phone and email while processing payments, enhancing client satisfaction.
- Maintain dispatch records using Microsoft Office.
Youth Mentor
1 Year 4 Months- Mentored justice-impacted youth, providing guidance and life skills support to foster resilience and self-efficacy.
- Cultivated trusting relationships that encouraged personal growth and reinforced accountability.
- Supported participants in setting and reaching personal and educational milestones.
Sales Representative
9 Years- Educated clients on financial products and services to enhance their understanding and decision-making.
- Assisted families in identifying tailored solutions that aligned with their financial goals.
- Built and maintained long-term client relationships through proactive communication and exceptional service.
Office Assistant III
1 Year- Managed case files containing court documents, medical records, insurance information, and placement paperwork.
- Prepared and processed court petitions, disposition reports, and confidential legal documentation using state software.
- Monitored and recorded referrals for case management purposes., court submissions, and case activity using Excel spreadsheets.
- Managed a multi-line telephone system to handle incoming calls efficiently. Managed telephone systems and directed calls appropriately.
- Used Microsoft applications to enhance productivity in daily operations. Outlook, Word, Excel, scanners, fax machines, and copiers.
- Safely transported minors to designated placement locations as required. Transported to approved placement locations when required.
- Supervised and supported youth from infants to 17 years old in after-hours care, ensuring safety and emotional well-being.
Office Assistant III (Contract)
1 Year 2 Months- Provided administrative support at Arrowhead Regional Medical Center.
- Coordinated patient appointments to optimize scheduling efficiency.
- Validated insurance information and referrals to ensure patient eligibility.
- Handled high-volume incoming calls, delivering exceptional customer service and support.
- Assisted with customer inquiries at Inland Empire Utilities Agency.
Customer Service Representative
2 Years 4 Months- Provided customer support via phone and email, resolving inquiries and enhancing satisfaction.
- Managed order processing, returns, and shipments to ensure timely delivery and accuracy.
- Entered and maintained accurate customer data using Google Workspace, Outlook, QuickBooks, and Ecomdash.
- Assisted in processing accounts payable transactions within the finance department. and order fulfillment.
Customer Service Representative
8 Months- Provided customer service and administrative support to enhance client satisfaction.
- Maintained accurate records to ensure data integrity and accessibility.
- Supported daily office tasks by organizing schedules and managing communications.
Food Service Assistant
10 Months- Prepared and served nutritious meals for campers and guests, enhancing their dining experience.
- Maintained cleanliness of dining and camp facilities to ensure a safe and welcoming environment.
- Ensured cleanliness of kitchen facilities and food preparation.
Cashier
1 Year 10 Months- Provided exceptional customer service, enhancing customer satisfaction in a fast-paced retail environment.
- Processed cash, credit, and debit transactions accurately.
- Facilitated the application process for store credit cards to enhance customer purchasing options.
- Organized merchandise displays, improving product visibility and accessibility.
Hotel Culinary Intern
2 Months- Prepared food for banquets, restaurants, and special events, ensuring timely service.
- Managed multiple kitchen stations, upholding quality and safety standards throughout food preparation.
- Assisted in preparation and presentation of high-quality dishes for restaurant service.
- Collaborated with kitchen staff to maintain cleanliness and organization of workstations.
- Supported inventory management by tracking ingredient usage and assisting stock replenishment.
Crew Member
4 Months- Prepared menu items to meet customer expectations and enhance dining experience.
- Trained new team members on operational procedures to ensure consistency and quality.
- Ensured compliance with food safety and sanitation procedures to uphold health standards.
Education
Associate of Applied Science (A.A.S.) - Culinary Arts & Food Service Management
GPA: 3.7/4.0
High School Diploma
Skills
Bilingual: English & Spanish
Client relations
Office Administration
Behavioral Health Support
Crisis Intervention
Data entry
Microsoft Office
Calendar management
Case File Management
Communication skills
Insurance Verification
Team Collaboration
Problem Solving
Time Management
Timeline
Lead Behavioral Health Technician
Restore Health and Wellness
10.2025 - CurrentRead More
Youth Mentor
Self Awareness and Recovery
05.2025 - 09.2026Read More
Dispatcher
Medix Transportation
04.2025 - CurrentRead More
Office Assistant III
San Bernardino County
11.2021 - 11.2022Read More
Office Assistant III (Contract)
Amtec, Inc.
09.2020 - 11.2021Read More
Customer Service Representative
Aeon Micro, Inc.
02.2018 - 06.2020Read More
Customer Service Representative
Staffmark
06.2017 - 02.2018Read More
Sales Representative
Primerica
10.2016 - 10.2025Read More
Food Service Assistant
Camp Mariastella
03.2016 - 01.2017Read More
Cashier
Walmart
08.2013 - 06.2015Read More
Hotel Culinary Intern
The Westin Hotel
03.2013 - 05.2013Read More
Crew Member
Chipotle Mexican Grill
12.2012 - 04.2013Read More
West Ranch High School
High School Diploma
Read More
Johnson & Wales University
Associate of Applied Science (A.A.S.) from Culinary Arts & Food Service Management
Read More