Alina M. Porter
Hewitt
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Ready to learn while continuing education to grow in a profession.
Overview
6
6
years of professional experience
Work History
Contact Center Representative
Baylor Scott & White Health
12.2024 - Current
- Provided exceptional customer service by actively listening to inquiries and offering personalized solutions.
- Participated in regular team meetings, sharing insights on common issues faced by customers for collective problem-solving efforts.
- Increased first call resolution rates by using problem-solving skills.
- Managed high call volume while remaining focused on delivering excellent customer care.
Sales Associate
Apricot Lane Boutique
05.2025 - 11.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Employee
Tahiti Tan
06.2023 - 04.2024
- Contributed to a clean and hygienic environment by maintaining the cleanliness of tanning beds and rooms after each use.
- Utilized knowledge of tanning products and skin types to tailor customers' tanning experiences.
- Boosted sales of tanning products and packages with effective marketing and customer engagement strategies.
Manager
Exotic Tans
12.2022 - 05.2023
- Developed and maintained relationships with customers employees.
- Improved marketing to attract new customers and promote business.
- Oversaw inventory management.
- Completed routine cleaning and sanitization of equipment.
Gymnastics Coach
Gym-Kat Sports Center
12.2019 - 09.2022
- Developed lesson plans and routines for individual students to meet personal goals and abilities.
- Maintained fun-filled atmosphere with class participants while remaining professional and focused on achievement.
- Assessed student progress and provided feedback to improve technique and performance.
Education
High School Diploma -
Granbury High School
Granbury, TX05-2023
Skills
- Experienced in document creation using Microsoft and Google applications
- Customer service
- Problem-solving
- Active listening
Timeline
Sales Associate
Apricot Lane Boutique
05.2025 - 11.2025
Contact Center Representative
Baylor Scott & White Health
12.2024 - Current
Employee
Tahiti Tan
06.2023 - 04.2024
Manager
Exotic Tans
12.2022 - 05.2023
Gymnastics Coach
Gym-Kat Sports Center
12.2019 - 09.2022
High School Diploma -
Granbury High School
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