Alina Rodas
Astoria,NY
Summary
Dynamic professional with a proven track record at Hilton Garden Inn Hotel, excelling in guest relations and quality improvements. Skilled in cleaning and sanitation, I effectively trained teams to enhance service delivery, ensuring compliance with health standards. Recognized for developing efficient workflows that elevated guest satisfaction and operational efficiency.
Overview
16
16
years of professional experience
Work History
Housekeeping Supervisor
Hilton Garden Inn Hotel
09.2019 - 05.2025
- Supervised daily housekeeping operations to ensure cleanliness and guest satisfaction.
- Trained and mentored staff on best practices for efficient room turnover.
- Developed and implemented cleaning schedules to optimize workflow and staffing needs.
- Conducted inspections of guest rooms and common areas to maintain quality standards.
- Managed inventory of cleaning supplies, ensuring adequate stock levels at all times.
- Resolved conflicts and provided guidance to team members on performance issues.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Collaborated with management to address guest concerns and improve service delivery.
Public Relations Manager
Proexcel Colombia
03.2009 - 06.2019
- Developed and executed comprehensive public relations strategies to enhance brand visibility.
- Managed relationships with media outlets, securing coverage in top publications.
- Led crisis communication efforts, effectively mitigating reputational risks.
- Coordinated high-profile events, ensuring alignment with organizational goals and branding initiatives.
Education
Finance
Liceo Departamental Femenino
Colombia01-1987
Skills
- Cleaning and sanitation
- Guest relations
- Customer service-focused
- Customer service
- Cleaning techniques
- Health and safety compliance
- Cleaning practices
- Quality improvements
- Sanitation standards
Languages
Spanish
Native or Bilingual
Timeline
Housekeeping Supervisor
Hilton Garden Inn Hotel
09.2019 - 05.2025
Public Relations Manager
Proexcel Colombia
03.2009 - 06.2019
Finance
Liceo Departamental Femenino
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