Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Alina Rusu

Alina Rusu

Sales Associate
New Baltimore,MI

Summary

Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth. Strategic and industrious Sales Representative offering comprehensive background in building relationships, cultivating partnerships, retaining top accounts and growing profit channels by establishing trust. Disciplined and resourceful professional with expertise in account development and market penetration. Bilingual with fluency in Spanish. Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals. Profit-minded Sales Professional with demonstrated success driving sustained revenue by working and connecting with customers. Industrious sales professional with solid history of surpassing objectives by promoting products while demonstrating enhanced people skills. Talented at generating leads and closing high-volume sales. Achievements include expanding customer base and bringing in new sales revenue. Excellent customer service, research and conflict resolution skills. Flexible schedule and willingness to travel. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Sales Representative

Stahls
Chesterfield, MI
10.2019 - Current
  • Increased sales by offering advice on purchases and promoting additional products.
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Trained and mentored new sales representatives.
  • Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness
  • Boosted brand awareness, implemented promotional campaigns and employed sales tactics as part of territory development
  • Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance
  • Evaluated inventory and delivery needs and optimized strategies to meet customer demands

Groupe Stahl / Inside US Regional Sales

Stahls
Sterling Heights, MI
11.2015 - Current
  • Made outbound calls to existing customers to upsell advertising packages.
  • Created and presented media and advertising packages to prospective customers.
  • Developed sales leads and uncovered new business opportunities through prospecting and cold calling.
  • Used consultative sales techniques to pinpoint customers' advertising needs and close on short-term and long-term sales contracts.

Bilingual Customer Service Representative

Stahls
Saint Clair Shores, MI
09.2013 - Current
  • Communicated with management when customer issues escalated and worked to find resolutions.
  • Identified and responded to customer requests and concerns through email, online chat and phone for both English-speaking customers.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Answered up to at least calls per day in busy, fast-paced office for both English and Spanish-speaking customers.
  • Responsible for mining leads. Handling inbound customer calls. Taking orders by phone, fax, and internet with up-selling.
  • Making outbound calls to bring in new business.

Marketing Manager

Jukes Bistro Gourmand
Sibiu, RO
01.2019 - 02.2020
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
  • Created company brand messaging, collateral materials, customer events, promotional strategies and product commercialization.
  • Managed workflow between staff, coordinating documents, planning and creative material distribution.
  • Utilized market trends and target audience statistics to effectively and appropriately market products.
  • Maintained complete database of files, contacts and project materials
  • Managed marketing budget and associated P&L to develop and execute marketing strategies, budgets and sales plans for business segments
  • Executed search engine marketing, advertising and public relations campaigns to generate demand and sales leads
  • Developed network of related professionals to open up business opportunities

Clerk

Steve's Blind And Wallpaper
Sterling Heights, MI
03.2010 - 04.2013
  • Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
  • Interacted with customers by phone, email or in-person to provide information.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
  • Interacted with customers by phone, email or in-person to provide information
  • Created reports and developed improvements and enhancements to automate records and file systems
  • Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted

Education

Bachelor of Arts - Arts And Entertainment Management

University of Arts
Romania
10.1998

Skills

  • Network Development
  • Campaign Support
  • Persuasive Techniques
  • Consultative Selling Techniques
  • Consultative Sales Strategies
  • Maintaining Customer Database
  • Product and Service Knowledge
  • Post-Sales Support
  • Territory Volume
  • Continuous Improvement Strategies
  • Sales Representation
  • New Business Opportunities
  • Account Servicing

Accomplishments

  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

  • Certified Sales Professional

Languages

Spanish
Full Professional

Timeline

Sales Representative

Stahls
10.2019 - Current

Marketing Manager

Jukes Bistro Gourmand
01.2019 - 02.2020

Groupe Stahl / Inside US Regional Sales

Stahls
11.2015 - Current

Bilingual Customer Service Representative

Stahls
09.2013 - Current

Clerk

Steve's Blind And Wallpaper
03.2010 - 04.2013

Bachelor of Arts - Arts And Entertainment Management

University of Arts
Alina RusuSales Associate