Alina Tejada
East Rutherford,NJ
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting, and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
14
14
years of professional experience
Work History
Operations Manager
Performance Team
Cartaret, New Jersey
10.2020 - 07.2021
- Trained and guided team members to maintain high productivity and performance metrics.
- Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
- Managed daily operations of Performance Team organization, orchestrating forward-thinking strategies to accomplish profit and meet set goals.
- Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
- Maintained cleanliness and organization of workspace, working closely with employees to systemize tasks.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Senior Operations Manager
Century 21 Department Stores
Secaucus, NJ
08.2013 - 10.2020
- Assisted in implementing warehouse system, i.e.,Deposco, WMS, JDA, and Escalate.
- Managed and trained (30-60) union employees to high quality standards: established goals and built organizational efficiency and accuracy.
- Adhered to company policy, procedures and directives regarding standard of workplace behavior in completing job duties and assignments.
- Responsible for managing end to end execution of e-commerce fulfillment including logistics, distribution and customer service.
- Ensure safe working conditions including properly training employees on proper safety methods.
- Oversee returns and exchanges to ensure 100% customer satisfaction.
- Develop and oversee strategies to facilitate daily tasks.
- Assist in recruiting hiring, training, appraising. and coaching employees and providing disciplinary action.
Prodution/Backstock Manager
Century 21 Department Storesw
Secaucus, NJ
09.2007 - 08.2013
- Managed and trained a staff of 60 employees.
- Planned work schedules and assigned duties to maintain adequate staff for effective performance of activities and response to fluctuating work flow.
- Enforced policy and procedures and disciplined employees as needed.
- Tracked incoming and outgoing shipments to be processed in a timely manner.
- Maintained a comfortable and safe work environment.
- Responsible for storing merchandise, conducted inventory audits for accuracy, planned for annual inventory.
Education
High School Diploma -
Passaic High School
Passaic, NJ06.1995
Skills
- Staff Scheduling
- Recruitment and Hiring
- Logistic
- Assignment Delegation
- Team Leadership
- Problem Anticipation and Resolution
- Department Oversight
- Policy Development and Enforcement
- Employee Motivation
- Verbal and Written Communication
- Decision Making
- Training Management
- Goal Setting
- Computer-based Proficiency
Timeline
Operations Manager
Performance Team
10.2020 - 07.2021
Senior Operations Manager
Century 21 Department Stores
08.2013 - 10.2020
Prodution/Backstock Manager
Century 21 Department Storesw
09.2007 - 08.2013
High School Diploma -
Passaic High School