Alina Torres
Springfield,MA
Overview
5
5
years of professional experience
Work History
Receptionist
Valley Springs Behavioral Health Hospital
Holyoke, MA
12.2024 - Current
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
- Maintained security by following procedures, monitoring logbooks, and issuing visitor badges.
- Assisted with transportation for discharging clients as needed.
Discharge Coordinator
Valley Springs Behavioral Health Hospital
Holyoke, MA
12.2023 - 12.2024
- Identified potential barriers that could delay or prevent safe discharge from the hospital environment.
- Developed relationships with community organizations to facilitate continuity of care for discharged patients.
- Collaborated with physicians, nurses, social workers and other healthcare professionals to coordinate efficient discharges.
- Coordinated transportation arrangements for discharged patients who lack access to reliable means of transportation.
- Assisted with the coordination of post-discharge services such as home health care and follow-up appointments.
Paraeducator, Special Education
Springfield Public Schools, Massachusetts
Springfield, MA
02.2022 - 12.2023
- Provided instruction to individual or small groups of students to reinforce learning of material or skills initially introduced by a teacher.
- Implemented strategies designed to help increase independence among special needs students when completing assignments or activities independently.
- Worked cooperatively with special education teachers to modify curricula for special education students according to Individual Education Plans (IEPs).
- Advocated for needs of the students with disabilities.
- Enhanced students' physical, behavioral and social skills through class activities.
Hostess
Uno Pizzeria & Grill
Sprinfield, MA
04.2022 - 11.2023
- Greeted guests warmly upon arrival, seating them promptly.
- Maintained a clean and organized dining area.
- Ensured compliance with health and safety regulations at all times.
- Demonstrated strong interpersonal skills when interacting with customers.
Alumni Fellow
Pa'lante Restorative Justice
Holyoke, MA
11.2019 - 06.2020
- Provided resources available to students in Holyoke, including programs that provided food, clothing, etc.
- Connected students with their guidance counselors and advocated for them and their academic success during meetings.
- Attended many trainings related to social justice, self care, and family outreach.
- Offered support to students, both emotional as well as educational.
Education
Associate of Arts - Applied Psychology
Springfield Technical Community College
Springfield, MA05.2021
Home Health - Home Health Aid/CNA Training Program
Excel Nursing Services
Wilbraham, MA10-2021
High School Diploma -
Holyoke High School
Holyoke, MA05.2019
Skills
- Administrative support
- Verbal and written communication
- Multidisciplinary team collaboration
- Care coordination
- Community resources
- Patient support
Timeline
Receptionist
Valley Springs Behavioral Health Hospital
12.2024 - Current
Discharge Coordinator
Valley Springs Behavioral Health Hospital
12.2023 - 12.2024
Hostess
Uno Pizzeria & Grill
04.2022 - 11.2023
Paraeducator, Special Education
Springfield Public Schools, Massachusetts
02.2022 - 12.2023
Alumni Fellow
Pa'lante Restorative Justice
11.2019 - 06.2020
Associate of Arts - Applied Psychology
Springfield Technical Community College
High School Diploma -
Holyoke High School
Home Health - Home Health Aid/CNA Training Program
Excel Nursing Services
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