Alina Y. Pellot Aviles
Hackensack
Summary
Dynamic Pharmacy Manager with a proven track record at Montefiore Medical Center, enhancing patient safety and optimizing pharmacy operations. Expert in prescription verification and bilingual patient education, I led teams to improve service quality and efficiency. Skilled in Outcomes MTM Software, my leadership increased customer satisfaction and staff productivity.
Overview
26
26
years of professional experience
Work History
Pharmacy Manager
Montefiore Community Pharmacy @ Moses
12.2017 - Current
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Led a high-performing team of pharmacists and technicians to deliver exceptional patient care and service.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Recommended OTC devices or medication options to help mitigate individual symptoms.
- Supported employee growth and development by providing regular performance feedback, mentoring opportunities, and career advancement resources.
- Developed strong relationships with healthcare providers, ensuring seamless coordination of care for patients.
- Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
- Enhanced patient safety with thorough drug utilization reviews and monitoring potential drug interactions.
- Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.
- Maintained safe work environment by adhering to safety protocols and guidelines.
- Ensured compliance with all regulatory requirements, conducting regular audits and staff training sessions.
- Optimized prescription processing times, ensuring fast and accurate service for all customers.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
Pharmacy Manager
Montefiore Medical Center Specialty Pharmacy
03.2013 - 12.2017
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Led a high-performing team of pharmacists and technicians to deliver exceptional patient care and service.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
- Managed budgetary responsibilities, controlling expenses to optimize profitability without compromising quality of care.
- Cultivated a customer-centric environment within the pharmacy, fostering long-term loyalty among patients.
- Played an active role in the hiring process, identifying top talent that contributed to the team''s success in providing outstanding pharmaceutical care services.
- Supported employee growth and development by providing regular performance feedback, mentoring opportunities, and career advancement resources.
- Developed strong relationships with healthcare providers, ensuring seamless coordination of care for patients.
- Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
- Enhanced team communication by establishing regular meetings focusing on performance metrics, best practices, and continuous improvement strategies.
- Ensured regulatory compliance with current standards and maintaining accurate documentation for audits.
- Managed drug inventory to keep adequate medication stock levels while minimizing waste and expired drugs at the Pharmacy.
- Enhanced patient safety with thorough drug utilization reviews and monitoring potential drug interactions.
- Developed policies and procedures for effective pharmacy management.
- Maintained safe work environment by adhering to safety protocols and guidelines.
- Facilitated community outreach events promoting health awareness, education, and preventive measures against various diseases.
- Managed budget effectively, controlling expenses while ensuring pharmacy was well-stocked and staffed.
Staff Pharmacist
Montefiore Medical Center Specialty Pharmacy
01.2004 - 03.2013
- Effectively resolved insurance rejections and other billing issues.
- Checked prescriptions for appropriate dosage, drug interactions, allergies and contra-indications before dispensing medications.
- Provided medication therapy management to patients using Outcomes.
- Complied with all federal laws, company policies and procedures and state regulations regarding intern, technician and assistant training and licensure.
- Collaborated with healthcare professionals to develop customized medication plans, ensuring optimal patient outcomes.
- Correctly completed pharmacy daily and weekly reports.
- Managed drug and supply inventories.
- Advised patients on medication side effects and contraindications and explained proper administration.
- Organized and participated on education programs like "Brown Bag Day" , and Health Fairs in association with Montefiore AIDS Center.
Supervising Pharmacist
CVS Pharmacy
01.2001 - 03.2004
- Enhanced patient care by accurately reviewing, interpreting, and dispensing medications according to prescriptions.
- Implemented efficient task allocations and prioritization to improve productivity.
- Supervised and trained Pharmacists, and Pharmacy Techs.
- Optimized inventory management through implementing effective ordering processes and reducing waste.
Inpatient Staff Pharmacist
Montefiore Medical Center Moses Division
09.2000 - 12.2000
- Ensured compliance with federal and state regulations, maintaining up-to-date knowledge on industry standards and best practices.
- Served as a resource for nursing staff by addressing questions or concerns related to medication administration or patient care issues.
- Mentored pharmacy students during rotations, providing guidance on best practices and professional development opportunities.
- Managed the preparation of sterile compounds, adhering to strict aseptic techniques for patient safety.
- Verified safety and accuracy of physician orders.
- Dispensed and verified patient prescription orders, conducting necessary utilization reviews.
- Assisted other pharmacy staff with drug inventory, purchasing and receiving.
- Monitored medication dispensing machines within hospital pharmacy to make supplies readily available to clinical staff.
Pharmacy Intern
Montefiore Medical Center Moses Division
04.1999 - 09.2000
- Expanded knowledge of various medication classes through continuous learning from experienced pharmacists and attending relevant training sessions.
- Enhanced patient care by accurately dispensing medications under the supervision of a licensed pharmacist.
- Supported inventory management, ensuring adequate stock levels and timely reordering of medications as needed.
- Assisted in training new pharmacy interns, sharing knowledge on best practices and standard operating procedures within the hospital setting.
- Interacted with healthcare professionals to support timely and proper processing of prescriptions.
- Monitored inventory levels and notified pharmacist of items requiring reorder.
- Compounded and prepared intravenous products.
- Conducted regular inspections of medication storage areas for cleanliness and adherence to regulatory guidelines.
- Performed technical processes required to dispense medications to patients.
- Reconstituted oral liquids.
Education
Doctorate of Pharmacy -
University of Florida
Gainesville, FL09-2010
Bachelor of Science in Pharmacy -
University Of Puerto Rico
San Juan, PR06-1998
Skills
- Patient education and counseling
- Prescription verification
- Workflow optimization
- Pharmacy operations management
- Fully bilingual in English and Spanish
- Proficient using Outcomes MTM Software, QS1, and ScriptPro
Timeline
Pharmacy Manager
Montefiore Community Pharmacy @ Moses
12.2017 - Current
Pharmacy Manager
Montefiore Medical Center Specialty Pharmacy
03.2013 - 12.2017
Staff Pharmacist
Montefiore Medical Center Specialty Pharmacy
01.2004 - 03.2013
Supervising Pharmacist
CVS Pharmacy
01.2001 - 03.2004
Inpatient Staff Pharmacist
Montefiore Medical Center Moses Division
09.2000 - 12.2000
Pharmacy Intern
Montefiore Medical Center Moses Division
04.1999 - 09.2000
Doctorate of Pharmacy -
University of Florida
Bachelor of Science in Pharmacy -
University Of Puerto Rico