Alinna Ortiz
Greensboro,NC
Summary
Dynamic Cosmetics Counter Manager at Belk with a proven track record in driving sales and enhancing customer satisfaction. Expert in employee training and visual merchandising, recognized for achieving daily goals and maintaining Gold member status. Skilled in problem-solving and event coordination, fostering a high-performing team environment.
Overview
3
3
years of professional experience
Work History
Cosmetics Counter Manager
Belk
High Point, North Carolina
08.2022 - 03.2025
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Achieved daily counter and personal goals.
- Maintained current clients and recruit .
- Booked appointments for events, follow up appointments and replenishment.
- Trained cosmetic counter associates on application techniques, sales techniques, and product Coordinated and planned events to increase business, including gift with purchase events , as far as pre-selling events. Meeting daily presell goals
- Opened new Belk accounts daily and maintain a Gold member status and Employee of the year.In
- Assisted with customer requests and answered questions to improve satisfaction.
- Utilized various software and tools to streamline processes and optimize performance.
- Recognized by management for providing exceptional customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Organized promotional events to maximize sales opportunities in the store.
- Planned marketing campaigns aimed at increasing brand recognition among target audiences.
- Described products and explained use, operation and care of the products to customers.
- Attracted new clients through brand promotion and sales marketing practices.
- Opened and closed cash register and performed tasks such as counting money, separating charge slips, coupons and vouchers.
- Monitored inventory levels and ordered supplies as needed.
- Scheduled shifts for employees according to staffing needs of the store.
- Implemented new policies and procedures related to counter operations as required.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Maintained accurate records of daily, weekly, and monthly sales figures.
- Recruited and trained new employees to meet job requirements.
Education
Esthetician -
Le Chic Beauty Academy
Houston, TX08-2019
Skills
- Customer service
- Sales techniques
- Visual merchandising
- Employee training
Timeline
Cosmetics Counter Manager
Belk
08.2022 - 03.2025
Esthetician -
Le Chic Beauty Academy