Alirio Manrique
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Authorized to work in the US for any employer
Overview
5
5
years of professional experience
Work History
Server
El Camino West Palm Beach
07.2022 - Current
- Adhered to all food safety regulations to ensure the health and well-being of customers.
- Managed multiple tasks simultaneously while maintaining a high level of professionalism and efficiency.
- Collaborated with team members to create a positive work environment focused on delivering excellent customer service.
- Effectively communicated customer feedback or concerns to management for prompt resolution.
- Handled cash transactions accurately using POS system while providing friendly interactions with customers.
Server Opening Trainer
El Camino Boca Raton
11.2023 - 01.2024
- Managed a team of 15 servers, providing guidance and support to ensure exceptional customer service.
- Implemented new training program for servers, resulting in improved product knowledge and upselling techniques.
- Trained staff on proper handling of cash transactions to minimize errors or discrepancies at end-of-shift reconciliation process.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server/Shift Leader
Miller's Ale House
11.2021 - 08.2022
- Overseeing operations when the manager is absent.
- Assigning duties to staff during shifts.
- Providing customer service and managing complaints.
- Train and coach new employees.
- Provide excellent customer services.
Server/Shift Supervisor
Don Chepos Taco Shop
01.2020 - 10.2021
- Handled as many as 8 tables at once with high service quality.
- Suggested menu choices such as daily specials and appetizers to increase sales and meet upsell targets.
- Answered phones and took phone orders for customer pick up or delivery.
- Trained new servers in restaurant procedures and customer service standards.
- Used POS system to accurately input orders and process payments.
- Restocked stations regularly to help team stay efficient and meet customers' needs.
Education
High School Diploma -
Wellington Community High School
Wellington, FL05.2019
Skills
- Safe food handling
- Hospitality experience
- Communication skills
- Customer service
- Fast typing speed
- Continuous learning mindset
- Adaptability to change
- Attention to detail
- Multitasking Abilities
- Organizational skills
Languages
Spanish - Expert
English - Expert
Timeline
Server Opening Trainer
El Camino Boca Raton
11.2023 - 01.2024
Server
El Camino West Palm Beach
07.2022 - Current
Server/Shift Leader
Miller's Ale House
11.2021 - 08.2022
Server/Shift Supervisor
Don Chepos Taco Shop
01.2020 - 10.2021
High School Diploma -
Wellington Community High School
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