Alisa Benci
Kalamazoo
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Kalamazoo Humane Society
11.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Medical Receptionist
Bronson Family Medicine - Portage / Vicksburg
05.2022 - 11.2023
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Brand Associate
Old Navy
06.2020 - 04.2021
- Processed cashier transactions quickly and accurately, driving brand loyalty programs.
- Placed styles, sizes and colors of product on sales floor to maintain availability for customers.
- Communicated product information with confidence and educated consumers about company.
- Managed inventory levels efficiently, reducing waste and ensuring a consistent supply of high-demand products.
Hostess
Erbelli's
02.2019 - 07.2019
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
(Seasonal ) Camp Counselor
Rota - Kiwan Scout Reservation
06.2016 - 08.2018
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
Summer Camp Counselor Volunteer
Van Buren Youth Camp
06.2016 - 08.2018
- Mentored younger or less experienced campers, providing guidance and support as they navigated unfamiliar situations or challenges.
- Developed strong relationships with campers, providing guidance and support to foster personal growth and selfconfidence.
- Managed conflicts between campers effectively, utilizing problem-solving strategies to maintain a harmonious atmosphere.
- Collaborated with fellow counselors to ensure smooth operation of daily routines and schedules within the camp program.
Education
High School Diploma -
Portage Central High School
8135 S. Westnedge Ave , Portage MI 4900205-2020
High School Diploma -
Portage Community High School
1010 W. Milham Ave, Portage MI 4902405-2020
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
- Conflict resolution
- Payment processing
- Customer satisfaction measurement
- Professional telephone demeanor
- Team development
- Appointment scheduling
English
Fluent in English .
Languages
English
Full Professional
Timeline
Customer Service Representative
Kalamazoo Humane Society
11.2023 - Current
Medical Receptionist
Bronson Family Medicine - Portage / Vicksburg
05.2022 - 11.2023
Brand Associate
Old Navy
06.2020 - 04.2021
Hostess
Erbelli's
02.2019 - 07.2019
(Seasonal ) Camp Counselor
Rota - Kiwan Scout Reservation
06.2016 - 08.2018
Summer Camp Counselor Volunteer
Van Buren Youth Camp
06.2016 - 08.2018
High School Diploma -
Portage Central High School
High School Diploma -
Portage Community High School
Similar Profiles
Kaitlyn EmmertKaitlyn Emmert
Kennel Technician at Kalamazoo Humane SocietyKennel Technician at Kalamazoo Humane Society
Iselin CrosbyIselin Crosby
Facilitator and Education Events Assistant at Seattle Humane: The Humane Society For Seattle/king CountyFacilitator and Education Events Assistant at Seattle Humane: The Humane Society For Seattle/king County
Jordyn BeckJordyn Beck
Volunteer at Heartland Humane SocietyVolunteer at Heartland Humane Society
Hannah MedlinHannah Medlin
LPN at Friendship VillageLPN at Friendship Village
Kelvin OliverKelvin Oliver
System Director of Physical Security at Bronson Methodist Hospital & Bronson Battle CreekSystem Director of Physical Security at Bronson Methodist Hospital & Bronson Battle Creek