Alisa Brown
Sanford,FL
Summary
Dynamic professional with six years of experience seeking a Customer Service Representative role. Demonstrated expertise in delivering exceptional service, effectively resolving customer issues, and cultivating strong client relationships across diverse sectors, including insurance and property management. Proficient in active listening and persuasive communication, with a strong ability to leverage technology to enhance customer satisfaction and streamline service processes. Committed to fostering a positive customer experience and contributing to team success through dedicated support and innovative problem-solving.
Overview
7
7
years of professional experience
Work History
CSR
Ttech
Daytona beach
08.2023 - Current
- Delivered exceptional customer service by efficiently managing inquiries and resolving issues to enhance customer satisfaction.
- Provided accurate product information to foster customer loyalty.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
Assistant Property Manager/Leasing Consultant
Starr Properties
Springs, Florida
07.2022 - 07.2023
- Fostered professional relationships with residents by delivering exemplary service and promptly addressing inquiries and maintenance requests.
- Resolved tenant complaints and conflicts through persuasive communication and expert knowledge of leasing agreements.
- Utilized active listening and open-ended questioning to effectively respond to diverse inquiries and resolve issues.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
Insurance Service Representative
Telepreformance
Daytona Beach, FL
01.2020 - 05.2022
- Responded to insurance inquiries and provided tailored product information to address specific client needs.
- Utilized company computer systems to access and update insurance policies with precision.
- Analyzed customer issues through targeted questioning, delivering effective solutions to ensure client satisfaction.
- Supported agents in generating new business leads through proactive outreach efforts and referrals from satisfied clients.
- Improved team productivity by providing assistance in training new employees on company policies and procedures.
- Streamlined claim processing for improved efficiency by effectively managing documentation and correspondence.
- Strengthened client relationships with timely follow-ups on outstanding issues and concerns.
- Assisted marketing department in creating targeted promotional materials for various insurance products offered by the company.
- Contributed to agency growth by participating in local community events and representing the company at industry conferences and networking functions.
- Maintained accuracy in customer database through regular updating of contact information, policy details, and claim history.
- Collaborated with sales team to identify opportunities for cross-selling or up-selling insurance products.
Political Telemarketer
TMC
Sanford, FL
06.2018 - 01.2020
- Met or surpassed performance standards by adhering to established protocols.
- Provided exceptional customer service, addressing concerns and devising effective solutions for both new and existing clients.
- Communicated customer feedback to cross-functional teams to improve product and service offerings.
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Answered calls, took messages, and transferred calls to correct individuals.
- Completed daily cold calling and outreach to build sales pipeline.
- Generated new leads through targeted cold calling efforts, expanding the company''s client base.
- Completed daily and weekly sales reporting using assigned tools.
- Informed current and prospective customers of promotions and new or upgraded products.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
Education
High School Diploma - General Education
Seminole High School
Sanford, FL03.2021
Skills
- Microsoft Office Suite
- 46 WPM (Typing)
- Upselling/Sales Support
- Organizational Skills
- Administrative Experience
- Property Management
- Leadership
- Negotiation
- Property Leasing
- Telemarketing
- Cold Calling
- Office Management
- Insurance Sales
- Insurance Coverage Verification
- Financial Transactions
- Decision-Making
- Insurance Terminology
- Billing Software
- Verbal and Written Communication
- Call center experience
- Customer focus
- Complaint handling
Timeline
CSR
Ttech
08.2023 - Current
Assistant Property Manager/Leasing Consultant
Starr Properties
07.2022 - 07.2023
Insurance Service Representative
Telepreformance
01.2020 - 05.2022
Political Telemarketer
TMC
06.2018 - 01.2020
High School Diploma - General Education
Seminole High School