ALISA CHAPETA
Bellevue
Summary
Customer-focused administrative and client service professional with 8+ years of experience supporting business operations, executive scheduling, customer communications, and project coordination across design and business environments. Proven ability to provide exceptional customer service, resolve customer concerns, manage confidential information, and coordinate multiple priorities in fast-paced settings. Bachelor of Arts in English Literature & Linguistics with excellent written and verbal communication skills. Fluent in English and Russian.
Overview
12
12
years of professional experience
Work History
Senior Project & Client Coordinator
Pineapple Design
Bellevue, WA
01.2020 - Current
- Managed client relationships throughout residential interior design projects.
- Coordinated schedules, client meetings, vendor communications, deliveries, and installations.
- Served as the primary point of contact for clients with proactive follow-up.
- Resolved customer concerns and ensured client satisfaction.
- Maintained confidential records and project documentation.
- Supported daily business operations and administrative coordination.
Project Coordinator
Staging & Design Network
Kirkland, WA
01.2019 - 01.2020
- Coordinated staging and design projects from planning through installation.
- Scheduled clients, vendors, installers, and deliveries.
- Managed warehouse ordering and inventory coordination.
- Maintained client communication and organized project documentation.
Executive Assistant & Studio Operations
Design Within Reach
San Francisco, CA
01.2017 - 12.2018
- Answered phones, responded to emails, greeted clients, and resolved customer concerns.
- Managed executive calendars and scheduled appointments.
- Coordinated vendors, furniture orders, deliveries, and installations.
- Created invoices, collected payments, and maintained records.
- Managed studio inventory and tracked customer orders.
- Prepared business correspondence using Microsoft Office and Google Workspace.
Business Development & Administrative Coordinator
Cancom
01.2015 - 01.2017
- Supported business development and customer relationship activities.
- Coordinated executive schedules and meetings.
- Managed documentation, correspondence, and administrative operations.
- Maintained confidential records and collaborated across departments.
Education
Bachelor of Arts - English Literature & Linguistics
Saint Mary's College of California
Moraga, CA01-2018
Skills
- Microsoft Word, Excel, Google Docs, Google Sheets, Salesforce, G- Suite
Languages
English (Fluent)
Russian (Fluent)
Timeline
Senior Project & Client Coordinator
Pineapple Design
01.2020 - Current
Project Coordinator
Staging & Design Network
01.2019 - 01.2020
Executive Assistant & Studio Operations
Design Within Reach
01.2017 - 12.2018
Business Development & Administrative Coordinator
Cancom
01.2015 - 01.2017
Bachelor of Arts - English Literature & Linguistics
Saint Mary's College of California
Core Competencies
- Customer Service & Client Relations
- Telephone & Email Support
- Administrative Support & Scheduling
- Executive Calendar Management
- Customer Follow-up & Problem Resolutions
- Data Entry
- Documentation Management
- Vendor Coordination
- Order Tracking & Invoice Prep.
- Inventory Management
- Payment Processing
- Organization & Time Management
- Confidential Information Handling