Alisa Curry
Memphis, ,,TN
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
33
33
years of professional experience
Work History
Customer Service Representative
Fmexdirect
Memphis, TN
12.2020 - 11.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Customer Service Representative/Director
Conway Trucking
Memphis, TN
02.2016 - 08.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Customer Service Representative/Dispatcher
Lanier Trucking Company
Memphis, TN
08.2010 - 11.2015
- Answered customer inquiries and provided accurate information regarding products and services.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Customer Service Representative
Kroger Specialty Pharmacy
Memphis, TN
09.2000 - 04.2010
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Answered inbound calls, chats and emails to facilitate customer service.
Truck Dispatcher
Ingram Micro
Millington, TN
10.1990 - 06.2000
- Maintained communication with drivers regarding routes, load information and delivery updates.
- Scheduled, coordinated and monitored the movement of trucks to ensure timely delivery of goods.
Education
High School Diploma -
Frayser High School
Memphis, TN05-1986
Some College (No Degree) -
University of Phoenix
Memphis, TNSkills
- Customer Consulting
- Customer Complaint Resolution
- Customer Rapport Building
- Customer Support
Timeline
Customer Service Representative
Fmexdirect
12.2020 - 11.2023
Customer Service Representative/Director
Conway Trucking
02.2016 - 08.2020
Customer Service Representative/Dispatcher
Lanier Trucking Company
08.2010 - 11.2015
Customer Service Representative
Kroger Specialty Pharmacy
09.2000 - 04.2010
Truck Dispatcher
Ingram Micro
10.1990 - 06.2000
High School Diploma -
Frayser High School
Some College (No Degree) -
University of Phoenix