Alisa Goodrich
Tualatin,OR
Summary
Efficient billing professional pursuing a professional opportunity to utilize expertise in payment processing and account reconciliation. Focused and productive with a commitment to perpetuating company values through hard work and dedication.
Overview
18
18
years of professional experience
Work History
Billing Lead
Northwest Urology, LLC
Portland, OR
02.2013 - 05.2024
- Communicated regularly with customers regarding outstanding balances or other billing issues.
- Analyzed current billing processes for potential improvement opportunities.
- Processed manual adjustments when necessary due to errors or changes in contract terms.
- Resolved customer inquiries related to billing issues in a timely manner.
- Developed and maintained billing procedures to ensure accurate invoicing and timely payment.
- Provided training to new staff members on billing processes and procedures.
- Monitored daily cash receipts, applied payments, created refunds and generated credit memos as needed.
- Led team members in resolving complex customer billing disputes.
- Generated periodic reports on unpaid invoices for follow-up purposes.
- Assisted with the development of internal policies and procedures related to billing.
- Performed data entry into various software systems related to accounts receivable functions.
- Processed invoice payments and recorded information in account database.
- Monitored past due accounts and pursued collections on outstanding invoices.
- Managed all payments processing, invoicing and collections tasks.
Assistant Account Manager
Anesthesia Business Consultants
Beaverton, OR
09.2006 - 08.2012
- Partners with the Account Manager and acts as a liaison between ABC-West and clients.
- Conducts necessary and timely investigations and follow-up, with insurance companies, on denied and/or rejected claims, and litigation accounts according to ABC-West guidelines.
- Monitors and reports billing and collection trends, i.e: rejected claims, under payments.
- Assists with or conducts planning and scheduling of client meetings.
- Follow-up on items and reports requested during client meetings.
- Responsible for analyzing and interpreting end of month and regular billing and collection reports.
Education
High School Diploma -
Custer County District High School
Miles City05-1979
Skills
- Collections Management
- Payment Processing
- Dispute Resolution
- Account collections
Timeline
Billing Lead
Northwest Urology, LLC
02.2013 - 05.2024
Assistant Account Manager
Anesthesia Business Consultants
09.2006 - 08.2012
High School Diploma -
Custer County District High School