Thi Bich Hanh Nguyen
Auburn
Summary
Dynamic Billing Lead with proven expertise in billing process management and exceptional problem-solving abilities. At Providence Health & Services, I spearheaded initiatives that significantly reduced billing errors and enhanced client satisfaction. Known for outstanding organizational skills and teamwork, I effectively managed high-volume workloads and led cross-functional teams to exceed collection targets.
Billing professional with strong reputation for precision and accountability in financial operations. Expertise in streamlining billing procedures and handling complex billing issues with focus on operational efficiency. Renowned for collaborative teamwork and adaptability, ensuring dependable support and effective results.
Billing professional with strong background in financial operations and team leadership. Adept at streamlining billing processes, ensuring accuracy, and driving results through effective collaboration. Known for reliability, adaptability, and strong communication skills. Proficient in billing software, accounts receivable management, and compliance with industry regulations.
Overview
2025
2025
years of professional experience
Work History
Billing Lead
Providence Health & Services
- Organized monthly meetings with cross-functional teams to review outstanding receivables and develop action plans for collection efforts.
- Reduced billing errors through meticulous review of invoices and close collaboration with the accounting team.
- Improved client satisfaction with clear communication on billing matters and prompt resolution of inquiries.
- Managed a team of billers, providing guidance, coaching, and performance evaluations for professional growth and development.
- Ensured compliance with industry regulations by staying informed on changes and updating company policies accordingly.
- Developed training materials to onboard new employees, setting them up for success in their roles as Billing Specialists.
- Prioritized and managed high-volume workloads, meeting established deadlines and maintaining a high level of productivity in a fast-paced environment.
- Processed customer invoices, credit memos and payments within established timelines.
- Handled account payments and provided information regarding outstanding balances.
- Generated daily, weekly and monthly reports for billing department.
- Collaborated with customers to resolve disputes.
Trauma Coordinator- Billing Liaison
R1 Rcm
11.2021 - Current
- Actively participated in regional and national trauma conferences to stay informed of best practices and emerging trends within the field.
- Implemented injury prevention programs within the community to reduce instances of traumatic injuries requiring hospitalization.
- Developed comprehensive quality improvement plans with a focus on evidence-based practices, leading to better patient outcomes.
- Conducted routine audits of clinical documentation, enhancing accuracy and consistency throughout the program''s records.
- Increased overall efficiency of the trauma program by conducting thorough evaluations and recommending improvements as necessary.
- Assisted in developing policies and procedures specific to the needs of the facility''s trauma services, ensuring seamless integration into existing operations.
Education
Medical Administrators - Administrators
Batman College
Renton, WA09.2001
Skills
- Payment processing
- Dispute resolution
- Collections management
- A/P and A/R expertise
- Billing process management
- Teamwork and collaboration
- Problem-solving
- Time management
- Multitasking
- Problem-solving abilities
- Reliability
- Organizational skills
- Excellent communication
- Customer service support
- Adaptability and flexibility
- Decision-making
Languages
Vietnamese
Native or Bilingual
Timeline
Trauma Coordinator- Billing Liaison
R1 Rcm
11.2021 - Current
Billing Lead
Providence Health & Services
Medical Administrators - Administrators
Batman College
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