Jennifer Dixon
Greensboro,NC
Summary
Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in Health Aid, Administrative Support practices and related Customer Service roles. Effectively drive business needs and support with above and beyond prowess and problem-solving abilities.
Overview
9
9
years of professional experience
Work History
Case Manager
Cencora
North Carolina
09.2024 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Residential Aide
Breakingground
Brooklyn, NY
04.2024 - 08.2024
- Developed positive rapport with residents by demonstrating genuine empathy, respect, and understanding; created a welcoming atmosphere that encouraged open communication.
- Assisted with the coordination of transportation services for residents attending off-site appointments or activities, ensuring timely pickup and drop-off arrangements.
- Assisted with medication administration under the supervision of a licensed professional, ensuring proper dosage and adherence to schedules.
- Improved residents'' quality of life by providing compassionate care and assistance with daily activities.
- Enhanced the residential environment by maintaining a clean, safe, and organized living space for all residents.
- Provided emotional support to residents during times of distress or difficult transition periods, fostering a sense of trust and security within the community.
Patient Care Nursing Assistant
Hopkins Center For Rehabilitation & Healthcare
Brooklyn, NY
08.2023 - 01.2024
- Offered direct physical care and basic nursing procedures and treatments for patients in stable condition under general supervision of RN.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Transported patients between rooms and appointments or testing locations.
- Helped patients complete range of motion exercises to prevent loss of function during care.
Reimbursement Specialist
Aston Carter
Morrisville, NC
11.2022 - 03.2023
- Followed up on denied and unpaid claims to resolve problems and obtain payments.
- Prevented delays and claim denials by correcting information prior to submission.
- Coordinated with insurance providers to verify customer's policy benefits in relation to claims.
- Monitored and documented accounts receivable trends and account-specific profitability.
- Employed clinical and billing codes expertise to correct billing inconsistencies.
- Responded to customer concerns and questions on daily basis.
Case Manger
RemX, McKesson Specialty
Greensboro, NC
05.2022 - 10.2022
- Helped patients receive appropriate, high-quality care with reasonable results.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
- Educated patients and loved ones about different treatment options and outside care approaches to reduce burden on hospital resources.
- Consulted with clinicians to devise and manage ongoing care plans for at-risk patients.
Benefit Verification Specialist
AmerisourceBergen
11.2021 - 04.2022
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone and email.
- Updated benefit cost summaries for employer cost tracking.
- Carried out day-to-day duties accurately and efficiently.
- Conducted research, gathered information from multiple sources and presented results.
- Processed monthly remittance and reconciliation for various benefit plans.
Patient Access Representative
Pomeroy-Accredo Specialty Pharmacy
11.2020 - 10.2021
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Resolved patient financial problems with guidance from documented guidelines and procedures.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
Home Health Aide
AmeriCare Health Inc.
02.2019 - 10.2020
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Followed nutritional plans to prepare optimal meals, including purchasing ingredients from local shops.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Performed basic household chores, including washing floors, washing dishes, vacuuming, garbage disposal and dusting.
- Maintained clean, safe and well-organized patient environment.
Patient Escort
Five Star Staffing
12.2015 - 12.2019
- Warmly greeted patients and visitors and made each feel welcome.
- Maintained confidentiality of patient data and condition at all times to safeguard health information.
- Provided physical support to patients through diverse types of mobility assistance.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
Education
Certificate - Certified Nurse Assistant
HeartSaver-NY
12.2023
Certificate - Electrocardiograph Technology
Care One Health Training Institute
Raleigh, NC09.2021
Certificate - Introductory Coursework in Health Care
Penn Foster Career School
Scranton, PA10.2019
High School Diploma -
Penn Foster Career School
Scranton, PA10.2019
Certificate - Home Health Aide
Americare Inc
Brooklyn ,NY01.2019
Skills
- Care plan assessment
- Patient Care
- Patient Bathing
- Organization
- Progress documentation
- First Aid and Safety
- Meal Preparation
- Supervision
- Typing 45 wpm
- Documentation and reporting
- Written and oral communication
- Patient Diagnosis
- Verification Processes
- Data Entry Software
- Data Verification
- Open Enrollment
- Diagnostic Codes
- Insurance Terminology
- Customer Satisfaction
- Authorization Verification
- Referral Verification
- Empathy and understanding
Timeline
Case Manager
Cencora
09.2024 - Current
Residential Aide
Breakingground
04.2024 - 08.2024
Patient Care Nursing Assistant
Hopkins Center For Rehabilitation & Healthcare
08.2023 - 01.2024
Reimbursement Specialist
Aston Carter
11.2022 - 03.2023
Case Manger
RemX, McKesson Specialty
05.2022 - 10.2022
Benefit Verification Specialist
AmerisourceBergen
11.2021 - 04.2022
Patient Access Representative
Pomeroy-Accredo Specialty Pharmacy
11.2020 - 10.2021
Home Health Aide
AmeriCare Health Inc.
02.2019 - 10.2020
Patient Escort
Five Star Staffing
12.2015 - 12.2019
Certificate - Certified Nurse Assistant
HeartSaver-NY
Certificate - Electrocardiograph Technology
Care One Health Training Institute
Certificate - Introductory Coursework in Health Care
Penn Foster Career School
High School Diploma -
Penn Foster Career School
Certificate - Home Health Aide
Americare Inc