Alisa Lewis

Dynamic customer service, sales, and marketing representative with a proven track record of fostering customer engagement and building long-lasting, profitable relationships. Expertise in enhancing customer satisfaction and loyalty through prompt responses and clear, helpful communication, ensuring a consistently positive service experience. Recognized for a collaborative work style that drives positive outcomes, adaptability to shifting priorities, and exceptional problem-solving abilities. Five years of experience as a Customer Retention Specialist in the telemarketing industry, adept at identifying customer needs and implementing effective retention strategies while maintaining a professional demeanor.

United Way Customer Service Training: Learning how psychology plays a crucial role in providing excellent customer service, Learning how to create positive interactions and take responsibility for the customer experience. Learning to engage with customers and actively listening to verbal and non-verbal cues. Learning to develop loyal relationships by empathizing with the customers and building solid and trusting rapport. Providing solutions that 'wow' customers expectations.

Salvation Army, Easter Seals of Southeastern Wi, Task Force of Milwaukee and Feeding America.

Customer Service Certification, HIPPA training and certification,

Online virtual customer service training, learning how important customer service protocol allows professionals the ability to enhance and improve communication and problem solving skills. In turn allowing positive interactions and customer satisfactory experience.