Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Alisa Lopez Pineda

Northborough,MA

Summary

Dedicated receptionist with a strong focus on customer service and effective front desk operations. Recognized for exceptional attention to detail and time management skills. Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth. Focused on providing professional service and support to every office visitor. Positive nature with excellent people skills. Organized Receptionist known for productive and efficient task completion. Specialize in effective communication, time management, and customer service skills. Excel in environments requiring ability to manage multiple tasks simultaneously and interact with people from diverse backgrounds. Use empathy, patience, and positivity to enhance workplace atmosphere and client satisfaction.

Overview

4
4
Languages
2027
2027
years of professional experience

Work History

Receptionist

Asbury Automotive
Sudbury, Massachusetts
08.2025 - Current
  • Greeted visitors and directed them to appropriate personnel.
  • Answered phone calls and responded to inquiries with professionalism.
  • Maintained cleanliness and organization of reception area for a welcoming environment.
  • Processed incoming and outgoing mail efficiently for timely communication.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Greeted visitors and provided them with assistance.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Updated daily log book with information about visitors entering the premises.
  • Assisted with special projects assigned by management when required.
  • Handled customer inquiries and complaints, providing timely and appropriate solutions.

Barista

Starbucks
Framingham, Massachusetts
2024 - 2025
  • Prepared high-quality espresso beverages according to standard recipes.
  • Maintained cleanliness and organization of the service area and equipment.
  • Provided excellent customer service by engaging with customers and taking orders.
  • Operated point-of-sale system to process transactions efficiently.
  • Monitored inventory levels and restocked supplies as needed throughout shifts.
  • Collaborated with team members to create a positive work environment.
  • Followed health and safety guidelines to ensure a safe workspace for all staff.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Maintained calm demeanor during high-volume periods and special events.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.
  • Followed health, safety and sanitation guidelines to pass state inspections.
  • Described menu items to customers and suggested products based on stated preferences.

Education

Some College (No Degree) - Business Administration and Management

Massbay Community College
Wellesley Hills

Skills

  • Customer service
  • Office organization
  • Inventory management
  • Point-of-sale operation
  • Health and safety compliance
  • Relationship building
  • Bilingual
  • Team collaboration
  • Time management
  • Attention to detail
  • Professional demeanor
  • Multi-line telephone skills
  • Front desk operations
  • Telephone skills
  • Phone etiquette
  • Business operations
  • Performance improvement
  • Strategic planning

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual
Portuguese
Limited
Italian
Limited

Timeline

Receptionist

Asbury Automotive
08.2025 - Current

Barista

Starbucks
2024 - 2025

Some College (No Degree) - Business Administration and Management

Massbay Community College
Alisa Lopez Pineda