Alisa Martin-Johnson
Customer Service Representative
Tulsa,OK
Summary
Proven Customer Service Representative at Lee Enterprises, adept in technical support and recordkeeping, significantly enhanced customer loyalty and satisfaction. Excelled in managing high-stress situations and resolving complaints with empathy, showcasing strong problem-solving and communication skills. Collaborated effectively to refine customer service strategies, ensuring swift and professional service delivery. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Lee Enterprises
Tulsa, OK
06.2019 - 03.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Processed customer service orders promptly to increase customer satisfaction.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Yes - Cosmetology
Technical Institute of Cosmetology Arts & Sciences
Tulsa, OK03.2004
Skills
Report preparation
Timeline
Customer Service Representative
Lee Enterprises
06.2019 - 03.2020
Yes - Cosmetology
Technical Institute of Cosmetology Arts & Sciences