Alisa Reed
Georgetown,TX
Summary
Customer Service Representative Qualifications Diverse Customer Service experience includes working in an inbound call center and resolving issues during the first contact. Accustomed to working in a fast-paced service center and using active listening and a consultative approach to identify needs. Have a Public Trust Clearance from the federal government for handling financial and personal information. Commended for providing excellent customer service and going the extra mile to help individuals. Hardworking, reliable and dedicated. Passionate job seeker with strong organizational skills .
Ready to help team achieve company goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Lead Behavioral Health Technician
THE WOOD GROUP
11.2021 - Current
- Provided transportation for clients to appointments when necessary.
- Monitored client vital signs such as temperature, pulse rate, respiration rate, blood pressure., as required by policy or procedure.
- Trained new employees on policies and procedures related to patient care.
- Maintained a safe environment for patients through regular monitoring of unit activity.
- Maintained accurate records of client progress, treatments, assessments, and related information in accordance with agency policies and procedures.
- Conducted client rounds to check on residents.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Prepared and submitted daily reports to management.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Performed client intake procedures according to internal standards for new admissions.
- Managed over 10 clients in transitional housing environment.
- Assessed patient behavior, reactions and responses to treatment plans.
- Monitored patient safety in all areas of the facility.
- Administered medications as prescribed by physician or psychiatrist.
- Advised clinical staff regarding appropriate interventions for behavioral issues.
- Maintained accurate documentation of patient progress and treatments received.
- Observed patients' behaviors during recreational activities and outings.
- Engaged in regular communication with medical personnel regarding any changes in patient status or condition.
- Mentored new Behavioral Health Technicians on best practices when interacting with clients and patients.
Staffing/Schedule Coordinator
Girling Healthcare affiliate of Kindred Healthcare
07.2018 - 02.2023
- 8,000 KPH for data entry
- Supervise and manage payroll for 100-150 Personal Care Attendants
- Ensure client caseloads are receiving services on regularly
- Return all phone calls
- Assists with location of potential attendants
- Follow up and track outstanding timesheets for caregivers
- Ensure all clients are staffed including weekend schedules
- Complete necessary correspondence including service interruptions, and or Suspension of service
- Complete daily reports, audit charts for accuracy
- Report any issues such as abuse, neglect and exploitation, medication and or housing needs
- Maintain confidentiality regarding client/attendant information
- Performed caregiver duties as assigned.
- Answered phone calls and answered questions from potential customers.
Customer Service Representative
GOODWILL STAFFING AT TEXAS LEGAL SERVICES CENTER
12.2017 - 07.2018
- Answered 50-100 inbound calls for custodial and non-custodial parents for visitations with their children
- Provide resources and legal information to follow child support orders
- Help domestic violence victims safely obtain their child support
- Domestic Violence Training with Texas Council on Family Violence
- Prepared minutes for daily meetings
File Maintenance Technician GS3 &GS4/Mail Clerk GS3/Contact Representative GS5
INTERNAL REVENUE SERVICE
01.2009 - 01.2017
- Evaluated and analyzed taxpayer problems and resolved issues
- Utilized route queue system to answer incoming taxpayer inquiries
- Processed personal taxpayer tax returns
- Evaluated, analyzed and processed Injured Spouse Request forms
- Received, sorted and distributed taxpayer documents for processing
- Used federal government encrypted software and databases
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.
- Completed daily, weekly and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Answered 100-150 calls inbound call center .
- Processed 100-175 tax returns.
Education
Associate Degree - Culinary Studies
L'ECOLE CULINAIRE INSTITUTE
Kansas City, MO01.2015
Paralegal Studies Certification -
ATLANTA TECHNICAL COLLEGE
Atlanta, GA2004
High School Diploma -
Calumet New Tech High School
Gary, IN06.1989
Skills
- Report processing and tracking
- Project Tracking
- Data Verification
- Document Management and Storage
- Self Starter
- Verbal And Written Communication
- Attention To Detail
- Listening Skills
- Documentation And Reporting
- Ability To Adapt
- Data Entry
- Clerical Support
- Multitasking Abilities
- First Aid/CPR
- Training and Development
Certification
- Certified Mental Health First Aid, The Wood Group - 2023
- CPR
Timeline
Lead Behavioral Health Technician
THE WOOD GROUP
11.2021 - Current
Staffing/Schedule Coordinator
Girling Healthcare affiliate of Kindred Healthcare
07.2018 - 02.2023
Customer Service Representative
GOODWILL STAFFING AT TEXAS LEGAL SERVICES CENTER
12.2017 - 07.2018
File Maintenance Technician GS3 &GS4/Mail Clerk GS3/Contact Representative GS5
INTERNAL REVENUE SERVICE
01.2009 - 01.2017
Associate Degree - Culinary Studies
L'ECOLE CULINAIRE INSTITUTE
Paralegal Studies Certification -
ATLANTA TECHNICAL COLLEGE
High School Diploma -
Calumet New Tech High School
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