Alisa Robinson
Coconut Creek,FL
Summary
Dynamic professional with a proven track record at Wellstar Medical Center, enhancing patient satisfaction through compassionate care and precise specimen handling. Skilled in training and mentoring, I excel in team building and processes, consistently delivering high-quality phlebotomy services tailored to individual needs, resulting in improved patient experiences.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Supervisor
Wendy’s
02.2020 - Current
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Phlebotomist
Wellstar Medical Center
12.2023 - 04.2025
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Used personal protective equipment correctly to protect coworkers and patients.
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
Education
Associate Degree In Nursing - Nursing
Broward College
Coconut Creek, FLCertificate Of Technical Studies - Phlebotomy
Sheridan Technical College
Hollywood, FL06.2025
High School Diploma - Hospitality And Tourism Management
Monarch High School
Coconut Creek, FL06.2022
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Employee motivation
- Team building
Certification
Phlebotomy
CPR/BLS
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Phlebotomist
Wellstar Medical Center
12.2023 - 04.2025
Supervisor
Wendy’s
02.2020 - Current
Associate Degree In Nursing - Nursing
Broward College
Certificate Of Technical Studies - Phlebotomy
Sheridan Technical College
High School Diploma - Hospitality And Tourism Management
Monarch High School
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