Alisa Saako
Kent
Summary
Organized and dependable leader successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Operations Manager
Hawaiian Airlines
03.2019 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Assist team during irregular operations such as delays and cancellations.
Passenger Service Agent
Swissport
02.2018 - 05.2022
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
Sales Associate
Home Depot
09.2017 - 12.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
Sales Representative
CLEAR
06.2017 - 08.2017
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
CNA
EMPRES CANTERBURY HOUSE
01.2017 - 08.2017
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Education
Associate of Science - Health Sciences
American Samoa Community College
Pago Pago, AS12.2016
High School Diploma -
Leone High School
Pago Pago, AS06.2014
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
Timeline
Operations Manager
Hawaiian Airlines
03.2019 - Current
Passenger Service Agent
Swissport
02.2018 - 05.2022
Sales Associate
Home Depot
09.2017 - 12.2017
Sales Representative
CLEAR
06.2017 - 08.2017
CNA
EMPRES CANTERBURY HOUSE
01.2017 - 08.2017
Associate of Science - Health Sciences
American Samoa Community College
High School Diploma -
Leone High School