Alisa Touchet
Pineville,LA
Summary
Dynamic receptionist with proven success at Brian Clinic, enhancing patient satisfaction through efficient appointment scheduling and effective communication. Skilled in multi-line telephone operation and data management, I excel in fostering client relationships and streamlining office operations, contributing to a 20% reduction in wait times. Committed to delivering exceptional service in fast-paced environments.
Overview
22
22
years of professional experience
Work History
Receptionist
Brian Clinic
02.2025 - 05.2026
- Greeted patients and visitors, ensuring a welcoming atmosphere.
- Managed multi-line phone system, directing calls to appropriate staff.
- Scheduled appointments efficiently, optimizing clinic's daily operations.
- Maintained patient records accurately, enhancing data retrieval processes.
- Assisted in insurance verification, improving billing accuracy and efficiency.
- Coordinated communication between departments to streamline patient flow.
- Implemented filing system improvements, increasing document accessibility and organization.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted with onboarding new clients and securing paperwork completion.
Receptionist
Cenla Heart Specialist
07.2023 - 02.2025
- Trained new reception staff on procedures and software systems effectively.
- Maintained visitor log for entering and leaving facility for security purposes.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Assisted with planning office events and meetings for smooth execution.
Receptionist / Scheduler
Christus St Francis Cabrini Hospital
01.2017 - 07.2023
- Managed multi-line phone system to direct calls efficiently.
- Scheduled patient appointments, optimizing clinic workflow and reducing wait times.
- Coordinated communication between departments, enhancing service delivery.
- Maintained accurate patient records using electronic health record systems.
Patient Scheduler
Chris's St Francis Cabrini Hospital
01.2004 - 2015
Education
High School Diploma -
Buckeye High School
Deville, LA05-1990
Skills
Organization skills
Time management
Telephone skills
Data entry
Verbal and written communication
Customer/Client relations
Customer and client relations
Appointment scheduling
Data inputting
File management
Administrative support
Mail handling
Multi-line telephone operation
Document management
Clerical support
Professional demeanor
Typing speed
Service-oriented mindset
Multi-line telephone systems
Information protection
Document control
Timeline
Receptionist
Brian Clinic
02.2025 - 05.2026
Receptionist
Cenla Heart Specialist
07.2023 - 02.2025
Receptionist / Scheduler
Christus St Francis Cabrini Hospital
01.2017 - 07.2023
Patient Scheduler
Chris's St Francis Cabrini Hospital
01.2004 - 2015
High School Diploma -
Buckeye High School