Alisabeth Pickett
Edwardsville,PA
Summary
Overview
6
6
years of professional experience
Work History
Customer Service Representative
UGI Utilities Inc
Wilkes-Barre, PA
01.2021 - Current
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Workers' Compensation Claims Adjuster
Berkshire Hathaway Guard Insurance
Wilkes-Barre, PA
03.2019 - 08.2020
- Investigated workers' compensation claims to determine eligibility and extent of coverage.
- Maintained accurate records of all claim activities including correspondence, reports, and investigations.
- Communicated with medical providers, claimants, lawyers and public officials to provide invested parties with claim information and facilitate necessary participation.
Caseworker
Luzerne County Children and Youth Services
Wilkes-Barre, PA
10.2018 - 03.2019
- Evaluated clients and formulated individualized service plans outlining short-term and long-term goals.
- Assisted clients with job searches, budgeting, parenting skills, housing resources and other social services as needed.
- Built trust and rapport with clients to facilitate effective support.
Education
Master of Science - Human Resources Management
The University of Scranton
Scranton, PA05-2023
Bachelor of Arts - Criminal Justice
King's College
Wilkes-Barre, PA05-2018
Skills
- Account updating
- Adaptive team player
- Collaboration
- Time management
- Analytical thinking
- Problem Resolution
- Interpersonal skills
- Microsoft Outlook
- CRM Software
Timeline
Customer Service Representative
UGI Utilities Inc
01.2021 - Current
Workers' Compensation Claims Adjuster
Berkshire Hathaway Guard Insurance
03.2019 - 08.2020
Caseworker
Luzerne County Children and Youth Services
10.2018 - 03.2019
Master of Science - Human Resources Management
The University of Scranton
Bachelor of Arts - Criminal Justice
King's College
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