Alisanda Riner

Knowledgeable and dedicated customer service professional with extensive experience in PLCC service. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

• Established as a Team Ambassador to support leaders, organize meetings and create team-building activities.
• Handled escalated cases for Leadership Inquiry Escalation Path Department.
• Collaborated with team of five in the development of Helpful Hints team OneNote.
• Provide continuous improvement suggestions to help improve the way Policy Center functions.
• Being a part of the theme team for in off ie

• D&I (edit)
• Sharpened leadership skills with leading team huddles and taking over projects.
• Arranged training meetings for co-workers to understand lessons learned and prepare for unforeseen circumstances.
• Led groups to improve guidance on policy center corrections for agency sales offices.
• Provide weekly summaries of the most common contacts that come into Policy Center, to help our leaders understand the volume coming in.
• Help keep team participation and engagement up with fun activities and team chats.