Alise Givler
WILLIAMSVILLE,NY
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
30
30
years of professional experience
Work History
Customer Service Representative
AECOM
Clarene, NY
01.2020 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries and provided accurate information regarding products and services.
Team Lead
Sas Retail Merchandising
Harrisburg, PA
04.1995 - 11.2018
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Developed strategies to increase team productivity and improve customer service levels.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Trained new staff in relevant processes and procedures.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Ensured compliance with company policies and procedures throughout the team.
- Maintained accurate records of employee attendance and task completion times.
- Held regular one-on-one coaching sessions with staff members to encourage personal development.
- Delegated daily tasks to team members to optimize group productivity.
- Monitored team progress and enforced deadlines.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
Education
Accounting - Acounting
Delaward County Community Collenge
Downingtown, PA01-1983
High School Diploma -
CASHS
Coatesville, PA06-1975
Skills
- Complaint resolution
- Scheduling
- Account updating
- Banking operations support
- Stock management
- Follow-up skills
- Senior leadership support
- Customer consulting
- Multi-line telephone operations
- Call center procedures
- Researching
- Merchandise upselling
- In-store support
- Call center experience
- Opening and closing accounts
- Filing
- Positive and professional
- Retail sales customer service
- Live chat support
Timeline
Customer Service Representative
AECOM
01.2020 - Current
Team Lead
Sas Retail Merchandising
04.1995 - 11.2018
Accounting - Acounting
Delaward County Community Collenge
High School Diploma -
CASHS