Alisha Austin
Redlands,CA
Summary
Proactive Customer Service Specialist focused on exceeding expectations through exceptional communication and relationship-building skills. Delivered significant business retention by fostering positive customer interactions and providing tailored support. Seeking opportunity as Customer Service Director to leverage extensive experience and enhance organizational value.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Bartender
The Three Stags
Redlands
11.2024 - Current
- Greeted guests, took drink orders, and ensured timely beverage delivery to maintain high service standards.
- Crafted cocktails, wine, and beer
- Prepped and batched fresh juices and syrups for efficient drink preparation and consistent flavor.
- Served, bussed and ran food
Bartender
Proabition Kitchen & Whiskey Lounge
Riverside, CA
08.2022 - 11.2024
- Prepared a wide range of beverages, both alcoholic and non-alcoholic, to meet the preferences and requests of customers.
- Facilitated positive interactions with patrons to enhance their experience. in a friendly and professional manner
- Processed food and drink orders accurately and delivered promptly to enhance overall customer satisfaction.
- Kept bar area clean and organized while restocking supplies and adhering to health and safety regulations.
Bartender
The Mission Inn Hotel & Spa
Riverside, CA
08.2022 - 12.2022
- Prepared a variety of beverages, both alcoholic and non-alcoholic, for three different restaurants, ensuring accuracy and timely
- Restocked and replenished bar inventory and supplies to maintain seamless operations and minimize downtime.
- Engaged with hotel guests positively, addressing needs to enhance satisfaction with beverage service.
- Functioned as a cocktail server, efficiently delivering drinks to customers and ensuring service excellence.
- Performed inventory checks at end of each shift to ensure necessary supplies were ready for next day's operations.
- Took on the responsibility of opening, closing, and handling cash drops at the end of shifts
Bartender
Canyon Crest Country Club
Riverside, CA
10.2021 - 08.2022
- Engaged club members with friendly interactions, assessed needs, and took food and drink orders promptly and accurately to enhance their experience.
- Restocked and replenished bar inventory and supplies proactively, maintaining a well-stocked bar and minimizing service downtime.
- Maintain cleanliness and organization of the bar, bar top, and tables, ensuring a pleasant and comfortable atmosphere for members.
- Served tables, providing exceptional service and ensuring a smooth dining experience for members.
- Handled cash and card transactions responsibly, accurately processing payments and providing receipts to members.
- Set up and break down for private events, such as weddings and graduations, ensuring all necessary arrangements are in place for a successful event.
Bartender
Septembers Taproom and Eatery
Rancho Cucamonga, CA
01.2016 - 05.2020
- Prepared and served a variety of cocktails, beers, and non-alcoholic beverages to guests.
- Answered phone calls, took reservations, and provided general information to enhance guest experience.
- Assisted in maintaining cleanliness and organization of the bar area, including restocking supplies and cleaning glassware.
- Supervised and directed a team of servers, expeditors, and other staff members during assigned shifts.
- Supervised and directed team of servers and expeditors during shifts to ensure efficient service delivery.
- Trained new employees on restaurant policies and service standards to promote consistent guest satisfaction.
Education
High school diploma -
Skills
- Cocktail Preparation
- Restaurant Experience
- Food Safety
- Organizational skills
- Critical thinking
- Professionalism
Personal Information
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Certification
Food Handler Certification
Timeline
Bartender
The Three Stags
11.2024 - Current
Bartender
Proabition Kitchen & Whiskey Lounge
08.2022 - 11.2024
Bartender
The Mission Inn Hotel & Spa
08.2022 - 12.2022
Bartender
Canyon Crest Country Club
10.2021 - 08.2022
Bartender
Septembers Taproom and Eatery
01.2016 - 05.2020