ALISHA BLEVINS-POWELL
Killeen
Summary
Results-driven professional with extensive experience in efficiently assessing and processing diverse claims. Strong analytical skills contribute to maintaining compliance with established policies and regulatory standards. Committed to delivering exceptional customer service and ensuring fair, timely resolutions that enhance client satisfaction. Proven ability to navigate complex situations while upholding the highest standards of integrity and professionalism.
Overview
6
6
years of professional experience
1
1
Certification
Work History
ACCOUNTING ASSISTANT
Silk Monkey
12.2023 - Current
- Manage AP and AR processes, ensuring timely payments and accurate records for improved cash flow.
- Streamline invoice handling, reducing processing time by over 12% and enhancing efficiency.
- Collaborate with vendors and clients to resolve discrepancies, maintaining strong professional relationships.
CUSTOMER SERVICE REPRESENTATIVE
Senture
06.2023 - Current
- Answer incoming calls from members and providers.
- Assist with medical/dental claims and benefits questions.
- Processed and adjusted health insurance claims accurately and efficiently, ensuring compliance with company policies.
CUSTOMER SERVICE REPRESENTATIVE
Solix Inc.
08.2021 - 10.2022
- Input health insurance information accurately and efficiently.
- Processed and adjusted claims for healthcare and insurance programs, maintaining accuracy and timeliness.
- Processed payments and provided excellent customer services in a fast-paced environment.
SEASONAL CUSTOMER SERVICE REPRESENTATIVE
Teleperformance
01.2021 - 07.2021
- Handled collections for patient accounts, adding payments and resolving issues.
- Assisted customers in setting up and managing savings and checking accounts.
- Delivered exceptional customer service, resolving inquiries and providing solutions.
COLLECTIONS AGENT
GC Services
07.2019 - 12.2020
- Managed collections for Credit One, handling payments and negotiating payment arrangements.
- Provided professional and courteous assistance to patients regarding their accounts.
- Maintained accurate records and documentation, ensuring compliance with company policies and procedures.
Education
B.S - ACCOUNTING
Western Governors University
Salt Lake City, UT08.2025
HIGH SCHOOL DIPLOMA - undefined
Killeen High School
Killeen, TX06.2019
Skills
- Accounts Payable
- Accounts Receivable
- Bank Reconciliation
- Quickbooks Online
- Vendor Management
- Data Entry
- Invoice Processing
- Microsoft Office
- Customer Service
- Communication
- Time Management
- Organization
- Attention to Detail
- Problem Solving
Certification
- INTUIT BOOKKEEPING CERTIFICATION
- Intuit
Timeline
ACCOUNTING ASSISTANT
Silk Monkey
12.2023 - Current
CUSTOMER SERVICE REPRESENTATIVE
Senture
06.2023 - Current
CUSTOMER SERVICE REPRESENTATIVE
Solix Inc.
08.2021 - 10.2022
SEASONAL CUSTOMER SERVICE REPRESENTATIVE
Teleperformance
01.2021 - 07.2021
COLLECTIONS AGENT
GC Services
07.2019 - 12.2020
HIGH SCHOOL DIPLOMA - undefined
Killeen High School
B.S - ACCOUNTING
Western Governors University