Alisha Cole
St. Louis,Missouri
Summary
Seasoned professional with a proven track record at Mercy Hospital, adept in HIPAA compliance and healthcare systems navigation. Expert in enhancing patient care through meticulous insurance verification and exceptional customer service. Demonstrates strong multitasking abilities and organizational skills, significantly contributing to operational efficiency and patient satisfaction.
Overview
14
14
years of professional experience
Work History
Patient Access Representative
Mercy Hospital
St Louis, MO
10.2023 - Current
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
- Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
- Processed insurance verifications and authorizations to ensure coverage of services.
- Handled high volume of incoming and outgoing calls, providing exceptional customer service to patients and families.
- Utilized hospital systems to update patient records, ensuring accuracy and completeness.
- Instructed patients on policies and required actions for different types of appointments and procedures.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Documented patient counters in hospital system using EPIC and Consumer View.
- Coordinated scheduling of appointments across multiple departments to optimize patient care.
OWNER/OPERATOR
K9 Tranquillity LLC
St. Louis, Missouri
12.2018 - Current
- Managed day-to-day business operations
- Consulted with customers to assess needs and propose optimal solutions
- Developed marketing content such as blogs, promotional materials and advertisements for social media
- Crafted Behavioral Intervention Plans for individual students
- Carried out day-day-day duties accurately and efficiently
CO-OWNER/OPERATOR
IMpower K9 LLC
St. Louis, MO
05.2011 - 11.2017
- Managed day-to-day business operations
- Consulted with customers to assess needs and propose optimal solutions
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs
- Maintained up-to-date administrative records to monitor operational conditions
- Developed marketing content such as blogs, promotional materials and advertisements for social media
- Consulted with owners to discuss behavioral concerns and determine final goals
Education
BACHELOR OF ARTS (B.A.) - MEDIA COMMUNICATIONS
Webster University
St. Louis, MO05.2014
Skills
- Insurance verification
- Multitasking and organization
- Scheduling diagnostic procedures
- HIPAA compliance
- System updating
- Appointment scheduling
- Medical terminology
- Electronic health records
- Healthcare systems navigation
- Health insurance knowledge
- Payment processing
- Phone and email etiquette
Accomplishments
- Recognized multiple times for 100% Audits through the Praise Caregiver Recognition Program
Timeline
Patient Access Representative
Mercy Hospital
10.2023 - Current
OWNER/OPERATOR
K9 Tranquillity LLC
12.2018 - Current
CO-OWNER/OPERATOR
IMpower K9 LLC
05.2011 - 11.2017
BACHELOR OF ARTS (B.A.) - MEDIA COMMUNICATIONS
Webster University