Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alisha Coleman

Summary

Experienced Mail Clerk with excellent clerical, processing, and problem-solving skills. Strong attention to detail with meticulous approach to sorting and distributing mail. Excellent communicator with customer service focus in all engagements.

Professional and prepared mail processing expert with experience in efficient mail handling and distribution. Strong focus on teamwork and achieving results, adapting seamlessly to changing needs. Skilled in sorting, categorizing, and processing mail, with dependable and flexible approach. Known for reliability and effective communication in fast-paced environment.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Mail Processing Clerk

United States Postal Service
Mobile, Al
11.2014 - 07.2023
  • Sort and distribute incoming and outgoing mail
  • Load mail onto automated equipment
  • Monitor the flow of mail
  • Sweep separated mail from bins
  • Lift and carry moderate to heavy mail and packages
  • Prolonged standing and walking
  • Use established safe work methods, procedures, and safety precautions

Other duties

  • Ensure all necessary support equipment and materials are organized for sorting
  • Adjust and monitor the operation of an automated mail processing system
  • Scan arriving parcels and place proper seals and labels for outgoing items
  • Use tools and equipment for packaging, unpackaging, and labeling parcels
  • Accept shipments and identify ways to economically ship parcels
  • Distribute incoming mail into correct boxes and pigeonholes for smooth delivery to final destinations
  • Operate mail sorting machine
  • Loading packages and bundles onto the machine, monitoring its functions, and addressing any malfunctions.
  • Scanning and sorting mail: scan package barcodes and automatically sort mail based on zip codes and delivery routes.
  • Quality control: Inspecting sorted mail for accuracy and identifying any potential errors in the sorting process.
  • Data entry: Entering necessary information into the system regarding package details or addressing issues with undeliverable mail.
  • Maintaining machine cleanliness: Regular cleaning of and maintaining mail sorting and mail processing machines to ensure optimal functionality.
  • Physical handling of mail: lifting and moving packages and mail bags to and from mail processing and sorting machines.

Certified Nursing Assistant

Mobile Infirmary Medical Center
Mobile, AL
09.2013 - 11.2014
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
  • Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
  • Assisted nurses with wound care procedures ensuring proper healing processes took place.
  • Built rapport with patients and families, providing emotional support during difficult times.
  • Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
  • Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Supported patients with personal care tasks to preserve dignity and promote independence.
  • Implemented infection control protocols, minimizing spread of illnesses among patients and staff.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Documented patient conditions and care provided, ensuring accurate health records for informed medical decisions.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Upheld infection control and prevention policies across different patient-facing areas.

Certified Nursing Assistant

Saad Healthcare
Mobile, Al
09.2008 - 09.2013
  • Monitored patient condition by recording vitals including blood pressure, respiration rates, and body temperature
  • Communicated with physicians, nurses, and other caregivers to exchange information about patient conditions, treatment plans, and activities
  • Responded immediately to calls from patients for assistance or treatment and alerted medical staff to emergency situations
  • Performed light housekeeping, including cleaning patient rooms and changing sheets on beds
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Worked with patients to assure that they participated in exercises and therapeutic activities
  • Observed condition of patients by examining them including checking of existing conditions, such as open wounds or detecting blood in urine
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.

Cashier

Dollar General
Mobile, Al
07.2007 - 09.2008
  • Processed cash register transactions by inputting product costs and giving back change
  • Adhered to all cash handling policies and procedures
  • Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift
  • Welcomed customers and helped determine their needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Obtained thorough knowledge of products sold to assist customers in locating and purchasing items
  • Solved complaints by customers and issued credits for returned merchandise
  • Assisted customers with locating items, answering questions and providing direction and service
  • Collected payment for customer purchases
  • Operated POS cash register, handling an average of 60 transactions on average daily
  • Greeted all customers and provided prompt and friendly service
  • Processed checks, debit and credit cards, EBTs, WIC checks, refunds, product coupons, and gift certificates
  • Bagged and packaged customer orders and purchases

Education

GED -

DESI Career Training Center
Mobile, Al
05-2006

Skills

  • Customer Service
  • Effective Problem Resolution
  • Team Leadership
  • Effective Time Management
  • Creative thinking
  • Clear Communication Skills
  • Effective Team Collaboration

Certification

Certified Nursing Assistant

Timeline

Mail Processing Clerk

United States Postal Service
11.2014 - 07.2023

Certified Nursing Assistant

Mobile Infirmary Medical Center
09.2013 - 11.2014

Certified Nursing Assistant

Saad Healthcare
09.2008 - 09.2013

Cashier

Dollar General
07.2007 - 09.2008

GED -

DESI Career Training Center
Alisha Coleman