Alisha Conley
Rochester,IN
Summary
Accomplished Case Manager with a proven track record at the Department Of Child Services, enhancing family well-being and expediting child permanency by over 30%. Expert in case management and relationship building, leveraging emotional awareness and CPR/AED certification to deliver compassionate, efficient care and support.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Case Manager
Paddock View Residential Center
04.2022 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Family Case Manager
Department Of Child Services
04.2020 - 04.2022
- Developed trusting relationships with clients through empathetic listening, non-judgmental support, and consistent follow-up on their progress.
- Enhanced family well-being by conducting comprehensive assessments and developing individualized case plans.
- Ensured accurate documentation of case progress by maintaining detailed records and submitting timely reports to supervisors.
- Coordinated with other professionals, such as therapists, medical providers, and school personnel, to holistically address the unique needs of each family.
- Improved child safety by closely monitoring at-risk families and providing timely interventions when necessary.
- Promoted family stability by connecting clients with appropriate community resources and services.
- Evaluate child welfare concerns by conducting thorough home visits.
- Strengthened parent-child relationships through facilitating supervised visitations and coaching on effective communication skills.
- Utilized excellent time management skills to effectively juggle multiple cases concurrently while consistently meeting deadlines.
- Expedited permanency for children in foster care by diligently working towards reunification or adoption, as appropriate.
Correctional Officer
Miami Correctional Facility
07.2017 - 03.2020
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
Skills Coach
Bowen Center
08.2016 - 02.2017
- Improved communication skills among team members through targeted group exercises and role-play scenarios.
- Enhanced coaching effectiveness by implementing personalized skill development plans for each individual.
- Assessed individual strengths and weaknesses effectively, tailoring coaching strategies accordingly for optimal results.
- Streamlined coaching processes to maximize efficiency, resulting in better use of time and resources during sessions.
- Actively listened to clients'' concerns and challenges, providing empathetic guidance and support tailored to their unique situations.
- Nurtured strong relationships with clients, leading to long-term partnerships and repeat business opportunities.
Education
Master of Science - Forensic Psychology
North Central University
San Diego, CA02.2022
Bachelor of Arts - Psychology
Oklahoma State University
Stillwater, OK05.2016
Associate of Science - Behavioral Sciences
Ancilla College
Donaldson, IN05.2013
Skills
- Problem-Solving
- Case Management
- Case Documentation
- Organization and Multitasking
- Documentation And Reporting
- Relationship Building
- Conflict Resolution
- Positive Attitude
- Client Advocacy
- Case Planning
- Crisis Intervention
- Emotional awareness
- Case Management Tracking
- Patient support
- Case Needs Assessment
- Home Visits and Inspections
- Patient Assessment
- Discharge Planning
- Needs Assessment
- Social Work
- Patient Assessments
- Patient Needs Assessment
- Written and verbal communication
- Certified in CPR/AED
- CPR/AED
- Interviewing skills
Certification
- Amber Alert Training
- Child Sex Trafficking Training
- SOAR for Social Workers
- Strategies for working with missing children
Timeline
Case Manager
Paddock View Residential Center
04.2022 - Current
Family Case Manager
Department Of Child Services
04.2020 - 04.2022
Correctional Officer
Miami Correctional Facility
07.2017 - 03.2020
Skills Coach
Bowen Center
08.2016 - 02.2017
Master of Science - Forensic Psychology
North Central University
Bachelor of Arts - Psychology
Oklahoma State University
Associate of Science - Behavioral Sciences
Ancilla College