Summary
Overview
Work History
Education
Skills
Timeline
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Alisha Doan

Wichita,KS

Summary

All-around proven professional across multiple industries, including over nine years in healthcare administration. Diverse skill set with a passion for leading and helping others. Success with optimizing productivity, efficiency, and service quality. Looking to use my managerial experience to take on more challenges where I can and bring positive, influential results.

Overview

18
18
years of professional experience

Work History

Office Manager

Oxler Family Dentistry
04.2023 - Current
  • Supervises and leads a team of dental hygienists and support staff of 20
  • Currently the project manager of the purchase and merge of another dental office, including the transfer of 4 employees and 1,600 patients
  • Monitors patient satisfaction and feedback to identify and build on areas of strength and areas needing improvement
  • Communicates with vendors to ensure products and procedures are up to date for optimal patient care
  • Conducts quarterly reviews with employees to facilitate open channels of communication
  • Interviews, on-boards, and trains new employees to maintain optimal staffing levels
  • Delegates tasks to administrative support staff to organize and improve office efficiency.

Office Manager

Midwest Dental
12.2021 - 04.2023
  • Supervised and lead a team of dental hygienists and support staff of 17
  • Achieved quarterly revenue goals of ~$525,000 with successful management of patient scheduling, receivables, and operating expenses, resulting in bonuses for team members
  • Oversaw ~$6,000 monthly in inventory of both dental and office supplies
  • Performed billing and collection functions for office generating ~$1.5 million annually
  • Coordinated weekly and monthly meetings to ensure proper communication and encourage team building among staff
  • Completed bi-weekly payroll for 17 employees.

Patient Care Coordinator

Oxler Family Dentistry
05.2020 - 12.2021
  • Deemed as essential, continued to work in office throughout COVID-19 pandemic
  • Made sure all COVID-19 PPE and health protocols were followed to make patients' and staff's safety the highest priority
  • Evaluated medical charts and went over treatment with patients to deliver excellent and individualized care
  • Assessed insurance plans for each patient to determine how to utilize and maximize their benefits
  • Filed insurance claims and tracked pending authorizations to resolve discrepancies and avoid revenue loss
  • Set up payment plans and handled collection accounts.

Receptionist

Oxler Family Dentistry
06.2014 - 05.2020
  • Strategically scheduled evaluations and procedures for patients to optimize daily production
  • Kept records in Dentrix and maintained confidentiality of customer data
  • Managed prescriptions by sending electronic requests for new medications and refills.

Waitress

Flint Hills National Golf Club
05.2011 - 04.2014
  • Organized and served dinner parties for club members
  • Received in-depth training for proper food handling techniques and proper equipment cleaning/sanitizing
  • Performed complete opening, closing, and shift change duties to keep restaurant working efficiently.

Teller

Citizens State Bank
05.2006 - 08.2009
  • Handled financial transactions for money orders, cashier's checks, deposits, and withdrawals
  • Adhered to security and compliance procedures for protection of cash and other assets
  • Answered telephone inquiries on banking products and customer accounts.

Education

Bachelor of Business Administration (BBA) - Minor in Spanish

Wichita State University
05.2020

Skills

  • Team Management
  • Accounts Payable and Receivable
  • P&L Responsibility
  • Training and Coaching
  • Organizational Development
  • Budgetary Planning
  • Conversational Spanish
  • Proficient in MS Office

Timeline

Office Manager

Oxler Family Dentistry
04.2023 - Current

Office Manager

Midwest Dental
12.2021 - 04.2023

Patient Care Coordinator

Oxler Family Dentistry
05.2020 - 12.2021

Receptionist

Oxler Family Dentistry
06.2014 - 05.2020

Waitress

Flint Hills National Golf Club
05.2011 - 04.2014

Teller

Citizens State Bank
05.2006 - 08.2009

Bachelor of Business Administration (BBA) - Minor in Spanish

Wichita State University

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Alisha Doan