Alisha Earvin
Houston,TX
Summary
Energetic and customer-focused individual with 8 years of experience in the customer service industry. Specializes in safety inspection, conflict resolution, and team collaboration. Demonstrates exceptional communication and interpersonal skills to ensure a welcoming and safe environment for all passengers. Passionate about aviation and committed to maintaining high standards of professionalism and care while handling challenging situations with calm and poise.
Overview
9
9
years of professional experience
Work History
Account Manager
ADT
01.2024 - Current
- Presented professional image consistent with company's brand values.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Built relationships with customers and community to promote long term business growth.
- Informed customers of promotions to increase sales productivity, volume and to insure that the safety expectation in each customers home is met.
Customer service representative
Concentrix
04.2022 - 04.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Elderly Caregiver
Assisting Angels Caregivers
11.2015 - 09.2019
- Ensured a clean, safe environment for patients, enhancing comfort and safety consistently.
- Created and prepared nutritious meal plans tailored to individual dietary needs
- Conducted safety, inspections, identifying and mitigating risk and ensuring compliance with health standards
Education
Health - Health Sciences
Houston Community College
Houston, TX03.2020
Skills
- Safety procedures
- Conflict Resolution
- Communication and interpersonal
- Safety inspection
- Stress Management
- Multitasking
- Team collaboration
- Attention to details
- Passenger assistance
Personal Information
FLIGHT ATTENDANT
Timeline
Account Manager
ADT
01.2024 - Current
Customer service representative
Concentrix
04.2022 - 04.2023
Elderly Caregiver
Assisting Angels Caregivers
11.2015 - 09.2019
Health - Health Sciences
Houston Community College