Anthony Blount
Oak Forest,IL
Summary
Driver Manager providing encouragement and direction to drivers related to transportation, dispatch and safety activities. Established cooperative and effective working relationships with team to facilitate efficient driving practices. Maintained current knowledge of program rules, regulations, requirements and routine records.
Overview
11
11
years of professional experience
Work History
Account Manager
Blackhawk Transport
Beloit, Wisconsin
08.2023 - Current
- Prepared and presented detailed reports on account status, challenges, and growth opportunities to executive leadership.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Developed strategic plans to meet client needs and expectations.
- Prepared reports on account performance and client satisfaction levels.
- Resolved customer complaints in a timely manner.
- Acted as main point of contact in matters relating to client concerns and needs.
- De-escalated customer interactions by providing alternative solutions to issues.
- Ensured compliance with industry regulations when dealing with clients.
- Coordinated with internal teams to ensure timely delivery of products and services to clients.
Driver Manager
Highway Transport Chemical
Channahon, IL
07.2023 - Current
- Managed the daily operations of a fleet of drivers and vehicles.
- Monitored driver performance, safety compliance and customer service standards.
- Analyzed driver logs to ensure accuracy and compliance with regulations.
- Conducted annual reviews of each driver's performance, attendance record and qualifications.
- Communicated regularly with dispatch personnel about shipments status updates.
- Assisted in resolving customer complaints related to deliveries or other issues.
- Identified root causes and feedback outcomes by communicating with team and monitoring service delivery.
- Initiated team briefings for drivers to discuss key performance targets and ways to improve bottom line.
- Assist and troubleshoot ELD tablets to assure drivers are compliant with DOT.
- Trained new hires on company policies, procedures and safety protocols.
- Performed regular audits of driver logs to ensure accuracy and completeness.
- Conducted periodic probation reviews of new drivers.
Transportation Specialist
Wider Group Inc
South Holland, IL
10.2019 - 11.2022
- Maintained fleet of vehicles, including scheduling preventative maintenance and repairs.
- Developed and implemented policies and procedures for fleet operations.
- Monitored budget expenses to ensure compliance with company guidelines.
- Monitored driver performance to ensure compliance with safety regulations and company policies.
- Resolved customer complaints related to shipment delays or damages in an effective manner.
- Supervised loading and unloading activities at terminals or warehouses to maximize efficiency and accuracy of shipments.
- Directed daily transportation of [Type] cargo.
- Onboarding newly hired drivers and assist with on the job training.
Driver Manager
Quality Distribution Inc
Lansing , IL
01.2019 - 01.2019
- Managed the daily operations of a fleet of drivers and vehicles.
- Monitored driver performance, safety compliance and customer service standards.
- Analyzed driver logs to ensure accuracy and compliance with regulations.
- Scheduled routes for drivers based on delivery requirements and availability.
- Tracked drivers and tractors to maximize utilization.
- Maintained costs and profits within budget and managed records of personnel, expenditures and government rules and driving regulations, using [Software].
Driver Manager
10Roads
Homewood, IL
04.2015 - 09.2018
- Managed Postal Contracts across the United States.
- Monitored driver performance, safety compliance and customer service standards.
- Analyzed driver logs to ensure accuracy and compliance with regulations.
- Created reports on driver performance, accident statistics, fuel usage.
- Responded promptly to inquiries from customers about shipment delays or problems.
- Coordinated load planning for drivers to minimize dispatch delays.
- Tracked drivers and tractors to maximize utilization.
Education
High School Diploma -
Thorton Township
Harvey, IL06-2001
Skills
- Safety Procedures
- Customer Service
- Delivery Scheduling
- Driver Scheduling
- Route Management
- Strong Leadership Abilities
- Effective Communication Abilities
- Improvement planning
- Safety regulation compliance
Training
- TMW
- MeCloed
- PeopleNet
- Samsara
- Keep Trucking
- Microsoft Word
- Microsoft Excel
- Microsoft Teams
- Outlook
- Anytrek
Timeline
Account Manager
Blackhawk Transport
08.2023 - Current
Driver Manager
Highway Transport Chemical
07.2023 - Current
Transportation Specialist
Wider Group Inc
10.2019 - 11.2022
Driver Manager
Quality Distribution Inc
01.2019 - 01.2019
Driver Manager
10Roads
04.2015 - 09.2018
High School Diploma -
Thorton Township